Cloud Support Engineer

Posted 5 Days Ago
Be an Early Applicant
Riyadh, SAU
In-Office
Entry level
Information Technology • Logistics • Software • Transportation
The Role
Provides day-to-day operational support for production GCP infrastructure. Responsibilities include monitoring, health checks, incident troubleshooting, alert and log review, runbook execution, recovery procedures, backup and capacity support, documentation, change validation, and root-cause analysis. The role coordinates with application, database, network, security, and cloud engineering teams to maintain availability, security, configuration, and recoverability.
Summary Generated by Built In

Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.

Infinite pl’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.

We're not just players; we're game-changers.

Role Overview:

    We are looking for a Cloud Support Engineer to provide day-to-day operational support, monitoring, and troubleshooting of GCP infrastructure supporting production services. The role ensures cloud services remain available, secure, properly configured, and recoverable.

Key Responsibilities:

    •    Monitor and support GCP production infrastructure, including Compute Engine, Cloud Storage, IAM, VPC, load balancers, and related services.
    •    Perform daily health checks across cloud infrastructure.
    •    Investigate infrastructure-related incidents and service degradation.
    •    Troubleshoot connectivity, VM, storage, IAM, firewall, networking, and resource-utilization issues.
    •    Review GCP Cloud Logging and Cloud Monitoring alerts and logs.
    •    Execute approved operational runbooks and recovery procedures.
    •    Support incident resolution and participate in root-cause analysis.
    •    Coordinate with application, database, network, security, and cloud engineering teams during incidents.
    •    Support backup, recovery, capacity, and availability activities.
    •    Maintain infrastructure operational documentation and troubleshooting procedures.
    •    Escalate defects or infrastructure changes requiring engineering intervention.
    •    Support production changes and perform post-change validation.

Preferred Qualifications:

    •    Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
    •    Google Associate Cloud Engineer certification preferred.
    •    ITIL Foundation is an advantage.
    •    Experience supporting business-critical production environments.

Required Technical / Professional Skills:

    •    Google Cloud Platform fundamentals
    •    Compute Engine
    •    Cloud Storage
    •    IAM and service accounts
    •    VPC networking
    •    Firewall rules and routing fundamentals
    •    Load balancers
    •    Cloud Logging
    •    Cloud Monitoring
    •    gcloud CLI
    •    Linux administration fundamentals
    •    Basic scripting/automation
    •    Incident troubleshooting
    •    Backup and recovery concepts

Skills Required

  • Google Cloud Platform fundamentals
  • Compute Engine experience
  • Cloud Storage experience
  • IAM and service accounts
  • VPC networking
  • Firewall rules and routing fundamentals
  • Load balancer experience
  • Cloud Logging and Cloud Monitoring
  • gcloud CLI
  • Linux administration fundamentals
  • Basic scripting and automation
  • Incident troubleshooting
  • Backup and recovery concepts
  • Bachelor's degree in Computer Science, IT, Engineering, or equivalent
  • Google Associate Cloud Engineer certification
  • ITIL Foundation certification
  • Experience supporting business-critical production environments
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Riyadh
23,000 Employees
Year Founded: 2001

What We Do

Infinite pl is a Riyadh-based, digital-led tech firm and public-private technology venture builder. As a joint venture between SPL and RAI Digital, the company is on a mission to disrupt and transform the global logistics landscape. It delivers cutting-edge digital solutions, platforms, and infrastructure intended to enrich the experiences of governments, businesses, and residents, supporting Saudi Arabia's emergence as a digital logistics pioneer.

Similar Jobs

Pfizer Logo Pfizer

Manager, GMP Audits

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office or Remote
10 Locations
121990 Employees

Boeing Logo Boeing

Customer Support Specialist

Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
In-Office
Riyadh, SAU
170000 Employees

Capco Logo Capco

Business Analyst

Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Remote or Hybrid
10 Locations
6000 Employees

Capco Logo Capco

Business Analyst

Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Remote or Hybrid
10 Locations
6000 Employees

Similar Companies Hiring

Revel Thumbnail
Aerospace • Hardware • Robotics • Software
Marina Del Rey, California
70 Employees
Blee Thumbnail
Artificial Intelligence • Marketing Tech • Software
New York, New York
30 Employees
Vega Thumbnail
Artificial Intelligence • Automotive • Insurance • Transportation
US
65 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account