The Role
Provide first- and second-level IT support for cloud and on-prem systems in a healthcare environment: troubleshoot users, monitor cloud infrastructure and backups, assist with basic network and telephony configurations, perform patching and security monitoring, document incidents, and work with senior engineers on projects and learning initiatives. Role requires rotating shifts and availability for weekends/public holidays.
Summary Generated by Built In
This is a remote position.
SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday
- With possibility of covering UK and US shift as required
- Public Holidays may also be on-call, as required
As a Cloud Support Engineer, you’ll provide hands-on technical support in a healthcare environment, working closely with experienced engineers to build skills across cloud platforms, networking, and enterprise IT support. This is a remote role with rotating shifts to support UK and Australian operations, including scheduled weekends and public holidays.
Key Responsibilities
- Provide first and second-level IT support via phone, email, and remote tools
- Troubleshoot and resolve technical issues, escalating complex cases when required
- Monitor and support cloud infrastructure, backups, and system performance
- Assist with basic network configurations (VPNs, VLANs, routing)
- Support telephony systems and IT equipment deployments
- Perform system updates, patching, and basic security monitoring
- Maintain clear documentation and contribute to process improvements
- Work alongside senior engineers on projects and ongoing learning initiatives
Requirements
- 1–3 years’ experience in an MSP or IT support environment is strictly required
- Relevant IT qualification or hands-on support experience
- Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments
- Strong communication and customer service skills
- Eagerness to learn, problem-solve, and work in a fast-paced environment
- Ability to work independently and as part of a team
- Flexible availability for rotating shifts, weekends, and public holidays
Core Skills
- First and second-level technical support experience
- Problem-solving and analytical thinking
- Time management and organisational skills
- Basic cloud platform exposure (monitoring, backups, infrastructure support)
- Familiarity with remote support tools
- Documentation and process-following skills
- Team collaboration and adaptability in a fast-paced environment
Nice to Have (Not Non-Negotiable)
- Knowledge of VLANs, VPNs, routing, and firewalls
- Experience with virtualization (VMware, Hyper-V)
- Exposure to Linux environments
- Relevant IT certifications (CompTIA, Microsoft, Cisco)
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits
1. Monthly Salary: Php45,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippine public holidays
4. Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
5. HMO offered after 6-month probation
6. Eligible for 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday
- With possibility of covering UK and US shifts as required
- Public Holidays may also be on-call, as required
Skills Required
- 1-3 years experience in an MSP or IT support environment
- Relevant IT qualification or hands-on support experience
- First- and second-level technical support experience
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
- Familiarity with Windows environments
- Strong communication and customer service skills
- Flexible availability for rotating shifts, weekends, and public holidays
- Eagerness to learn, problem-solve, and work in a fast-paced environment
- Ability to work independently and as part of a team
- Basic cloud platform exposure (monitoring, backups, infrastructure support)
- Familiarity with remote support tools
- Knowledge of VLANs, VPNs, routing, and firewalls
- Experience with virtualization (VMware, Hyper-V)
- Exposure to Linux environments
- Relevant IT certifications (CompTIA, Microsoft, Cisco)
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The Company
What We Do
24x7 Direct is a leading Australian ISO Certified BPO and Virtual Staffing Agency, providing outsourcing solutions and virtual assistants to businesses.
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