Be part of a world class technical team supporting the biggest online companies and events.
Would you like to work across diverse geographies, environments, cultures and technologies?
Join our best-in-class global technical support family
Our Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We collaborate for excellence, serving Fortune 500 companies and Government Agencies. As an expert team, we share knowledge and use feedback to improve products and services.
Partner with the best
As a Cloud Support Engineer II, responsibilities include providing critical technical service and support for global online customers. This role involves ensuring the availability, performance, and security of cloud systems while improving processes and metrics. You will contribute to delivering an exceptional support experience through optimization and continuous enhancement of operational practices.
As a Cloud Support Engineer II, you will be responsible for:
- Owning the problem resolution and working independently to address customer concerns & technical issues in a timely manner.
- Driving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues.
- Collaborating and leading communications(emails/calls) with internal+external stakeholders to effectively manage complex situations
- Supporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge.
- Elevating the knowledge of the org and our customers via technical writing and contributions to articles.
- Improving technical and business expertise through technology specializations, staying updated, and contributing to processes, operations, and innovation.
Do what you love
To be successful in this role you will:
- Possess expertise in computer science, engineering, or related fields with 4+ of experience delivering technical solutions and supporting B2B clients.
- Be well-versed in 'how the internet works', its underlying protocols (DNS, HTTP/S, TCP/IP) and Linux/Unix basics.
- Have experience working on web application issues (HTML, JavaScript, JSP)
- Possess analytical problem-solving skills with the ability to resolve complex technical issues, including prioritization of workload & responsibilities.
- Have a Customer-first attitude with the ability to empathize and communicate effectively (written/verbal) to deliver exceptional customer experiences
- Possess great interpersonal skills, working as a team player. Be self-motivated and passionate about what you do.
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Skills Required
- 4+ years of experience delivering technical solutions and supporting B2B clients
- Expertise in computer science, engineering, or a related field
- Knowledge of internet protocols, including DNS, HTTP/S, and TCP/IP
- Linux/Unix fundamentals
- Experience troubleshooting web application issues involving HTML, JavaScript, and JSP
- Analytical problem-solving skills for complex technical issues
- Ability to prioritize workload and responsibilities
- Effective written and verbal communication skills
- Customer-first attitude and ability to deliver exceptional customer experiences
- Interpersonal skills and ability to work as part of a team
- Self-motivation and passion for technical support
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
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What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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