Cloud Support Engineer (AWS/Azure)

Posted 3 Days Ago
Be an Early Applicant
2 Locations
In-Office
Mid level
Fintech
The Role
The Cloud Support Engineer will design, build, and support cloud solutions, monitor data transmissions, automate processes, and modernize integrations while collaborating with various teams.
Summary Generated by Built In

Core Responsibilities:

  • Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices.
  • Provide intermediate-level Data Transmission Services (DTS), including the setup, support, monitoring, and troubleshooting of external data transmissions for business clients. Configure new transmissions and modify existing ones using multiple protocols and file-handling mechanisms.
  • Diagnose, debug, and resolve transmission issues and incidents, ensuring timely restoration of service in line with established service level objectives. Escalate and review complex technical issues with Senior Engineers and Leadership as required.
  • Develop and maintain automation, tooling, and services that enable secure and reliable data exchange with external partners.
  • Implement solutions using infrastructure-as-code (IaC) and CI/CD pipelines to ensure repeatable, scalable, and well-governed deployments.
  • Modernize legacy MFT and batch-based integrations toward API-driven, event-based, and serverless patterns where appropriate.
  • Collaborate with internal application teams, security, networking, business, and external partners to design optimal integration architectures.
  • Support production data transmission environments, including participation in an on‑call support rotation to maintain the availability and stability of critical transmission services and supporting platforms.
  • Adhere to established DTS policies, standards, and operating procedures, and contribute to the creation, review, and enhancement of documentation and runbooks where gaps are identified.
  • Contribute to architectural discussions, technical documentation, and coding standards.
  • Ensure solutions meet Vanguard security, risk, and compliance requirements, including encryption, authentication, logging, and monitoring.
  • Actively participate in modernization initiatives and proof-of-concepts aligned to Vanguard’s Technology strategy.
  • Participate in special projects, and other initiatives and duties as assigned.

Experience Required:

  • Experience modernizing legacy MFT or batch-based integrations to cloud-native architectures.
  • Familiarity with Axway B2Bi, Sterling Connect: Direct, AWS Transfer Family, or similar platforms, in hybrid or cloud (AWS/Azure) platforms.
  • Scripting knowledge (Python, Shell, or similar)
  • Foundational understanding of ITIL Framework and familiarity with ServiceNow or similar platforms.
  • Experience building or consuming REST APIs and event-driven integrations.
  • Familiarity with DevOps practices, CI/CD pipelines, and automated testing.
  • Experience working in regulated or security-sensitive environments (financial services a plus).
  • Exposure to observability tools (logging, tracing, metrics) in cloud environments.
  • Minimum of three years related work experience.
  • Undergraduate degree in a related field or the equivalent combination of training and experience.

Other Requirements:

  • Ability to commute to the office (Hybrid 3 days/week)
  • Ability to work on-call rotational off hour coverage

Qualifications:

  • Minimum of three years related work experience.
  • Undergraduate degree in a related field or the equivalent combination of training and experience.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Skills Required

  • Experience modernizing legacy MFT or batch-based integrations to cloud-native architectures
  • Familiarity with Axway B2Bi, Sterling Connect: Direct, or AWS Transfer Family
  • Scripting knowledge (Python, Shell, or similar)
  • Minimum of three years related work experience
  • Undergraduate degree in a related field or equivalent experience

Vanguard Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.

  • Retirement Support Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
  • Wellbeing & Lifestyle Benefits Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
  • Affordable Benefits Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.

Vanguard Insights

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The Company
Charlotte, NC
20,252 Employees
Year Founded: 1975

What We Do

We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.

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