Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.
Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise environments.
Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.
What is the Opportunity?
Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst II/IIl will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues. The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes. They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues.
What will you do?
- Experience with process methodologies
- Solid understanding of business concepts and issues
- Ability to collaborate within a team and cross-functional team environment
- Ability to manage assigned engagement.
- Professional presence with the ability to quickly establish personal credibility and demonstrate expertise.
- Fast paced environment with tight deadlines.
- Support offshore hours / multiple time zone
What do you need to succeed?
- 1-3 years of experience in a cloud application/production support role; preferably in the banking sector.
- Computer/IT background demonstrated through academic projects, relevant coursework, or certifications
- Basic to intermediate knowledge of PostgreSQL/databases
- Basic Linux knowledge/commands
- Techno-functional mindset — ability to understand both technical and business/functional requirements
- Strong verbal and written communication skills
- Strong problem-solving and analytical skills
- Good documentation skills
- Ability to follow established processes and procedures
Nice to have:
- Previous relevant work experience
- Exposure to cloud technologies(Azure preferably)
- Hands-on database experience, including SQL/PostgreSQL
- Application/production support experience
- Experience working in a fast-paced environment
- Expected Salary Range: $70,000 - $85.000
- Vacancy Status: Open Position to be filled
- Mode of Work: Hybrid
- Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
Skills Required
- 1-3 years experience in cloud application/production support (preferably banking)
- Computer/IT background demonstrated via projects, coursework, or certifications
- Basic to intermediate knowledge of PostgreSQL/databases
- Basic Linux knowledge and commands
- Techno-functional mindset (understand technical and business requirements)
- Strong verbal and written communication skills
- Strong problem-solving and analytical skills
- Good documentation skills
- Ability to follow established processes and procedures
- Ability to collaborate within cross-functional teams and manage assigned engagements
- Support offshore hours / multiple time zones
- Exposure to cloud technologies (Azure preferably)
- Hands-on database experience, including SQL/PostgreSQL
- Experience working in a fast-paced environment
What We Do
Zafin, the global leader in SaaS cloud-native product and pricing solutions, is a trusted partner to the world’s most customer-centric financial institutions. Zafin’s product and pricing platform empowers banks of all sizes to center their customers, grow relationships and drive revenues. The Zafin platform separates product and pricing from core processing to accelerate progressive modernization, enable digital transformation and deliver personalization at the relationship level. A typical Zafin installation integrates easily with most back-end systems and customer-facing channels to increase product and pricing efficiency and agility, drive interest and non-interest income, and deliver a positive ROI—often in one year or less.
