Cloud Solutions Technical Account Manager

About Grass Valley? 

With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.

As the industry’s R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry. We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.

Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world. We are looking for our future ambassadors, technologists, thought leaders and innovators to continue this beautiful journey with us. This is your opportunity, join us!

For further information, please visit www.grassvalley.com

The Opportunity 

Grass Valley is looking for a Cloud Solutions Technical Account Manager to demonstrate industry leading customer service and provide innovative solutions that help to resolve our customer’s various broadcasting challenges.

TAM PROFILE 

GV TAM works collaboratively with our end-user technical and business teams. The TAM serves as a strategic resource to help our customers plan for success and optimize their technical investment in our cloud solutions. 

GV TAM provides proactive guidance based on a solid understanding of our customers' operations and goals, and their unique technical environment. GV TAM provides industry best practices and a wealth of knowledge for our current and future cloud solutions and services. 

GV TAM also proactively monitors active and historical case trends to pass along insights and best practices. Our TAM highlights opportunities to optimize our customers’ current deployments and recommend other products that would complement their existing solution. 

What You Will Need To Be Successful

TAM RESPONSIBILITIES 

Here’s how a GV TAM, as a trusted, technical, strategic advocate, can help our strategic customers maximize their return on investment (ROI) using GV’ solutions and services: 

• Orchestrate the onboarding experience, with a focus on adoption and support. 

• Be the technical expert and advisor for the customer on GV’s products and solutions. 

• Streamline engagements with GV technical delivery teams and product teams. 

• Anticipate the technical impact of changes through mitigation techniques and best practices accumulated from previous delivery experience. 

• Mitigate risk by identifying critical path items and ensuring remediation plans are executed. 

• Advocate for and drive technical issues to resolution and provide updates. 

• Plan regular proactive operational reviews to discuss: 

• Training and operational opportunities 

• Best practices 

• Performance metrics 

• Critical issues/root cause analysis 

• Strategic planning for new deployments and roll-outs 

• Represent and advocate for future needs during GV product lifecycle planning. 

TAM PROFESSIONAL KNOWLEDGE 

Experience and knowledge 

• Extensive experience in working with Cloud Solutions 

• Degree qualified in a relevant engineering or technical area, or equivalent combination of skills and experience in the Broadcast Industry 

• Previous customer facing experience as a technical lead/TAM 

• Ability to manage multiple tasks and projects in a complex environment. 

• Demonstrable ability to adapt to new technologies and learn quickly 

• Presentation skills: equally good with both large and small audiences, and ability to communicate complex topics in a simple way to senior management/executives. 

• Knowledge of Broadcast Video and Audio formats. 

• Working knowledge of server-based applications, computer networking and storage systems 

• Exposure to computing security concepts/best practices 

• Knowledge on & with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools 

• Solid cloud technology knowledge (AWS (Preferred), Azure or Google Cloud) 

Other Preferred Skills 

• Strong customer focus 

• Strong multi-tasking skills 

• Self-starter who is excited about technology 

• Willingness to learn and adapt to the entire technology stack 

• Solid research skills with an emphasis on finding and using information quickly 

• Proven ability to function as a part of a team. 

• Excellent written and verbal communication skills. 

• Proven ability to meet deadlines. 

• Be hardworking, organized, team orientated and be able to work under pressure. 

• Ability to travel to and work at customer sites on a regular basis if required 

Working Conditions 

• Competitive Compensation packages

• Remote / Work from Home with regular days at customer sites in London, UK 

• Energizing and supportive work environment

Grass Valley offers competitive compensation packages in an energizing and supportive work environment. 

This job description is intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. 

Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, color, age, disability, sexual orientation or protected veteran status.