Cloud Solutions Engineer

Position Overview:

The Cloud Solutions Engineer is responsible for designing, implementing, and maintaining the organization's network infrastructure and cloud-based systems. Key duties include configuring network hardware and software, monitoring network performance, troubleshooting issues, and ensuring robust network security. Additionally, the role involves deploying and managing cloud infrastructure on platforms such as AWS, Azure, or Google Cloud, optimizing cloud resources, and automating cloud operations.

Ideal Candidate:

The Ideal candidate will be able to collaborate with IT teams to integrate network and cloud systems seamlessly, provides technical support, and stays updated on emerging technologies to recommend improvements.

Key Responsibilities:

• Design, configure, and implement network solutions to support business objectives.

• Install and maintain network hardware and software, including routers, switches, firewalls, and VPNs.

• Monitor network performance and troubleshoot issues to ensure high availability and reliability. Implement and maintain network security protocols to protect against cyber threats.

• Document network configurations, changes, and procedures.

• Conduct regular network performance tuning and capacity planning.

• Collaborate with IT teams to integrate network systems seamlessly.

• Provide technical support and guidance on network-related issues.

• Design, deploy, and manage cloud infrastructure on platforms such as AWS, Azure, or Google Cloud.

• Implement cloud-based solutions and services to enhance business operations.

• Monitor and optimize cloud resources for performance, scalability, and cost-effectiveness.

• Ensure cloud security best practices are followed, including identity and access management, encryption, and compliance.

• Automate cloud operations and workflows using scripting and infrastructure-as-code tools.

• Document cloud configurations, changes, and procedures.

• Collaborate with IT teams to integrate cloud systems seamlessly.

• Provide technical support and guidance on cloud-related issues.

• Stay updated on emerging technologies and industry trends to recommend improvements and innovations.

• Ensure compliance with industry regulations and standards.

• Manage budgets and resources effectively to maximize operational efficiency.

• Foster a culture of continuous improvement and professional development within the IT team.

Job Category:

Information Technology

Skill Sets Required / Preferred:

Minimum Qualifications and Education Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.

• Proven experience as a Network Engineer or in a similar role.

• Strong knowledge of networking technologies (e.g., TCP/IP, DNS, DHCP, VLAN).

• Experience with network hardware (e.g., routers, switches, firewalls) and software.

• Familiarity with network security practices and tools.

• Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud.

• Experience with cloud infrastructure services and solutions.

• Understanding of cloud security best practices, including identity and access management, encryption, and compliance.

• Proficiency in scripting and automation tools (e.g., Python, Terraform, Ansible).

• Excellent problem-solving and analytical skills.

• Minimum of 5 - 8 years of related experience.

Required knowledge, skills & abilities:

• Superior customer service and relationship skills.

• In-depth understanding of TCP/IP, DNS, DHCP, VLANs, routing protocols (e.g., BGP, OSPF), and network security protocols (e.g., IPsec, SSL/TLS).

• Proficiency in configuring and managing routers, switches, firewalls, load balancers, and VPNs. Experience with network monitoring and management tools.

• Knowledge of network security best practices, including firewall configurations, intrusion detection/prevention systems (IDS/IPS), and vulnerability assessment.

• Proficiency in designing, deploying, and managing cloud solutions on platforms such as AWS, Azure, or Google Cloud. Understanding of cloud services (e.g., computer, storage, networking, databases).

• Knowledge of cloud security best practices, including identity and access management (IAM), encryption, and compliance frameworks (e.g., GDPR, HIPAA).

• Experience with scripting languages (e.g., Python, PowerShell) and infrastructure-as-code tools (e.g., Terraform, Ansible) to automate cloud operations.

• Ability to manage multiple tasks and projects simultaneously, prioritizing effectively.

• Strong problem-solving skills to diagnose and resolve network/cloud-related issues. Familiarity with network/cloud troubleshooting tools and techniques.

• Excellent communication and teamwork skills to collaborate effectively with cross-functional teams, stakeholders, and vendors, translating technical concepts to non-technical stakeholders in a dynamic and fast-paced environment.

Other Skills:

• Education: High school diploma required; Associate’s degree in Business, Marketing, or Communications preferred.

• Work Experience: 1-2 years of experience in customer service, lead generation, or a related field.

• Technical Skills:

  -Proficiency in CRM software (e.g., Salesforce, HubSpot) and scheduling tools.

  -Familiarity with social media platforms and customer interaction tools.

• Communication skills: Strong verbal and written communication skills; ability to handle customer inquiries professionally and efficiently.

• Interpersonal skills: Empathy, patience, and strong problem-solving abilities; ability to build rapport with potential.

• Organizational skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records of customer interactions.

• Tools and Trades: Familiarity with social media management tools and lead generation software.