- Consult with multiple clients simultaneously to understand business and technical needs
- Be a trusted advisor to assigned clients; help align customer expectations with best practices
- Develop strategic roadmaps and project plans based on customer goals
- Work with clients and Project Managers to set expectations, drive alignment, and coordinate timelines
- Document and present recommendations to customers, including senior leadership
- Translate customer requirements into LOE estimates, design documents and keep project tracking boards up to date
- Provide guidance to Cloud Engineers as they implement customer roadmaps
- Quality check engineering work; ensure top quality work and customer satisfaction
- Support Presales Cloud Solutions Architects in proposal design and positioning
- Mentor Cloud Engineers
- Experience working in a customer-facing consulting role
- Experience developing project roadmaps, LOE estimates, and design documents
- Ability to lead customer facing projects, assigning work to teams, and quality checking engineering work
- Ability to translate technical requirements to a non-technical audience
- Ability to present solutions to customers, overcome objectives, and create consensus
- Extensive experience designing and deploying AWS WorkSpaces and AppStream/WorkSpaces Applications environments aligned to user personas, including persistent and non-persistent models. Must have led persona-based pilots/PoCs, including success criteria definition, compatibility validation, rollback planning, and user readiness considerations.
- Strong knowledge of networking for end-user computing. Must have experience with bandwidth planning, latency/RTT targets, and client connectivity considerations. Must be able to troubleshoot and remediate user experience issues caused by network conditions.
- Hands-on experience designing AWS VPC connectivity for EUC, including DNS considerations, directory reachability, routing, and enterprise connectivity patterns (e.g., VPN/Direct Connect) for WorkSpaces environments.
- Expertise with Active Directory integration and SSO standards for VDI environments, including SAML-based federation patterns and associated prerequisites/claims mapping.
- Experience designing and operating certificate-based or passwordless authentication.
- Experience with application management and virtualization, including Intune, SCCM, golden image creation, and app streaming.
- Expertise within OS and end-user computing environments (Windows/Linux WorkSpaces, profile management, and peripheral support). Demonstratable experience with OS hardening, application packaging, performance optimization (login time/resource usage), and lifecycle management (versioning/patching/testing).
- Proficiency managing WorkSpaces via automation and scripting, leveraging CLS/SDK/PowerShell tooling to standardize provisioning, configuration changes, and operational tasks at scale.
- Experience implementing EUC observability and operational readiness, including monitoring signals, troubleshooting workflows, and support playbooks for connection/performance incidents.
- Experience modernizing/migrating from VDI platforms (e.g., Citrix, Horizon, AVD) to AWS WorkSpaces, including application dependency analysis, sequencing and wave planning, and cutover planning.
- Ability to integrate WorkSpaces with enterprise SaaS solutions (e.g., Microsoft 365, Google Drive) while maintaining security and user experience.
- Demonstrated capability to identify security gaps and produce actionable remediation recommendations to strengthen a client’s VDI/EUC security posture (network boundary controls, identity posture, access controls).
- Occasional off-hours support, depending on client's need
Skills Required
- Experience working in a customer-facing consulting role
- Experience developing project roadmaps, LOE estimates, and design documents
- Ability to lead customer-facing projects and quality check engineering work
- Ability to deploy AWS infrastructure using IAC tooling such as Terraform or CloudFormation
- Strong knowledge of networking for end-user computing including Transit Gateway
- Experience designing and deploying AWS WorkSpaces environments
- AWS Professional-level Certification
Mission Cloud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mission Cloud and has not been reviewed or approved by Mission Cloud.
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Healthcare Strength — Health coverage spans medical, dental, and vision with fully employer‑paid premium options in some plans, plus EAP, wellness programs, and inclusive reproductive and transgender care. Coverage extends to dependents and is complemented by wellness resources.
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Leave & Time Off Breadth — Time off includes FlexPTO with a minimum time‑away requirement, paid volunteer time, and additional leave types such as holidays and sick time. The structure emphasizes taking time off while maintaining flexibility.
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Parental & Family Support — Parental benefits include about ten weeks of paid parental leave applicable to different types of parents and adoption assistance. Return‑to‑work support and fertility‑related benefits indicate broader family support.
Mission Cloud Insights
What We Do
Mission Cloud Services, a CDW company, is a leading AWS Premier Tier Services Partner and Cloud Managed Services Provider. Through its dedicated team of expert cloud operations professionals, cloud analysts, and solutions architects, Mission delivers a comprehensive and differentiated suite of agile cloud services designed to help businesses migrate, manage, modernize and optimize their AWS cloud environments, facilitating continuous improvement and delivery across your entire cloud journey. We believe that the cloud is the greatest business transformation tool of our time, capable of turning an unrealistic or impractical goal into an achievable reality. Our job is to provide the expertise, resources, and strategic insight you need to transform your cloud infrastructure and your business.
Why Work With Us
Mission is a 100% distributed team with distributed team benefits so every employee has the opportunity to work in an environment that is conducive to productivity and engagement. We rely on our core values to make decisions, give feedback and recognition, and to evaluate whether potential new team members are aligned with our culture.
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