Cloud Sales Order Specialist

*This position follows a 9:00 AM to 5:00 PM Pacific Daylight Time schedule*

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

The Cloud Sales Order Specialist plays a pivotal role in managing cloud support operations, supporting internal and external stakeholders, and ensuring seamless marketplace fulfillment. You will be responsible for operational and administrative tasks such as deal registrations, quoting cloud services, managing orders, and overseeing the fulfillment process for SaaS & IaaS technology subscriptions. Your expertise will contribute to a high level of customer satisfaction, efficient operations, and collaboration with various teams to enhance the customer journey.

What you’ll do and how you’ll have an impact

• Manage deal registrations, discounting, quoting services, and provider ordering in the AppDirect Marketplace.
• Perform all marketplace fulfillment operations, including provisioning orders with providers and resolving pending events to ensure timely fulfillment.
• Communicate internally and externally to ensure the accurate and timely conversion of quotes into orders.
• Perform quality assurance on customer details to ensure accuracy and completeness of orders.
• Partner with Provider Manager to ensure quoting, discounting and ordering roadblocks are removed in order to deliver an outstanding customer experience.
• Collaborate on areas for improvement in the customer journey and implement process enhancements that reduce friction and improve cycle times.
• Collaborate with cross-functional teams to develop and improve customer experience, especially in pre-deployment and post-sale coordination.

What we’re looking for

• Bachelor's Degree and/or equivalent experience in Business or Information Technology or related fields.
• 1+ years of experience in quoting and ordering operational support , with expertise in cloud services.
• 1+ years of experience in procuring and managing SaaS & IaaS technology subscriptions.
• Proficiency with Google G-Suite, Microsoft Office, Hubspot.com, and various business software applications (Zendesk, Jira, Asana, SmartSheet).
• Strong organizational skills with the ability to handle high volumes of quotes and orders, while maintaining attention to detail.
• Excellent problem-solving, communication, and collaboration skills to work effectively with internal stakeholders, customers, and external providers.
• Experience managing 3rd party-delivered services and collaborating with cross-functional teams to drive process improvements.
  

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice