Cloud Ops Engineer (Observability)

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Job Title

Cloud Ops Engineer (Observability)

About your Role:

As a Cloud Operations Engineer with a focus on observability, you will play a key part in maintaining and improving the reliability, performance, and visibility of our cloud environment. This role centers on operational support, troubleshooting, monitoring, and enhancing telemetry, not building new cloud platforms.

You will partner with engineering, security, and platform teams to ensure that Azure and AWS workloads are fully monitored, compliant, and operationally healthy using tools such as Azure Monitor, Amazon Web Services (AWS) CloudWatch, Log Analytics, Application Insights, Dynatrace, and Splunk.

What You’ll Do

• Support day‑to‑day operations of existing cloud services, including troubleshooting issues related to networking, IAM, performance, and service health, primarily in Azure and AWS, likely extending to Google Cloud later.
• Strengthen observability by improving metrics, logs, traces, dashboards, and alerting across applications and cloud services.
• Maintain and refine monitoring standards using Azure Monitor, AWS CloudWatch, Dynatrace, and Splunk.
• Apply Artificial Intelligence (AI) tools to cloud operations challenges like rapid incident response and mitigation, change impact analysis, anomaly detection and correlation, and more.
• Review and enhance operational runbooks, documentation, and incident response processes.
• Work closely with teams to ensure workloads meet security, audit logging, and compliance requirements.
• Identify monitoring gaps and implement improvements to enhance operational visibility and reliability.

Experience you’ll need to have:

• 7+ years of experience in cloud operations, systems engineering, or distributed systems troubleshooting.
• 3+ years of hands‑on experience supporting Microsoft Azure, especially Azure Monitor, Log Analytics, Application Insights, Entra ID, and Azure Networking.
• Experience with Amazon Web Services (AWS), especially CloudWatch.
• Experience with observability tools such as Azure Monitor, AWS CloudWatch, Dynatrace, Splunk, or similar platforms.
• Strong troubleshooting skills in cloud environments, including logs, metrics, performance, and connectivity.
• Experience with Infrastructure as Code (preferably Terraform) for operational updates.
• Solid understanding of core networking and infrastructure concepts (DNS, HTTP/S, routing, load balancing).

Experience that would be great to have:

• Scripting experience with Python, PowerShell, or Bash.
• Experience with containers or Kubernetes monitoring.
• Azure, AWS, or observability‑related certifications.
• Google Cloud experience
• Familiarity with SRE practices (SLIs/SLOs, postmortems, incident lifecycle).

How you’ll work:

• Must be a U.S. Citizen or Permanent Resident.
• This role requires the use of a computer and audio equipment.

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Salary Range

$110,000.00 - $186,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.