Cloud Operations/ServiceNow SmartApps/ Manager Software Engineering

Job Description:

Essential Job Functions:

• Administer, maintain, and support the ServiceNow platform, ensuring high availability, stability, and optimal performance across all environments.
• Manage platform upgrades, patches, cloning activities, instance health, and environment synchronization in accordance with organizational standards.
• Configure and maintain ServiceNow platform components, including users, groups, roles, access controls, integrations, MID Servers, and system properties.
• Monitor platform performance, troubleshoot infrastructure-related issues, and implement corrective actions to ensure service reliability.
• Coordinate platform maintenance, change management, release deployments, and disaster recovery activities while minimizing business impact.
• Support ServiceNow ITSM modules and platform operations, ensuring compliance with governance, security, and best practices.
• Collaborate with infrastructure, cloud, network, security, and application teams to support integrations and enterprise platform initiatives.
• Develop and maintain technical documentation, operational procedures, runbooks, and platform standards.
• Perform platform administration activities such as instance provisioning, certificate management, integration support, and system configuration.
• Design, develop, and maintain ServiceNow workflows, business rules, client scripts, Script Includes, UI Policies, Flow Designer, and REST/SOAP integrations as required (approximately 20% of the role).
• Automate routine operational tasks using JavaScript, ServiceNow scripting, REST APIs, and integration technologies to improve operational efficiency.
• Participate in incident management, root cause analysis, problem management, and continuous improvement initiatives to enhance platform reliability.
• Provide technical guidance and mentorship on ServiceNow platform administration, automation, and development best practices.

Basic Qualifications:
• Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role years of experience in software engineering
• Experience in a managerial role, overseeing teams and/or projects
• Proficiency in 1 or more software languages and development methodologies
• Strong programming and debugging skills
• Strong communication and team leadership skills
• Ability to manage software projects and resources effectively
Other Qualifications:
• Advanced degree in a related field is a plus
• Relevant certifications or training a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

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