We are seeking a proactive and strategic Cloud Operations Manager to oversee the operational excellence, service delivery, and client success of our cloud services. This role combines the responsibilities of managing day-to-day operations, ensuring service reliability, and building strong customer relationships to maximize value and satisfaction.
Key Responsibilities1. Cloud Service Delivery & Performance- Own end-to-end cloud service delivery, ensuring SLAs, KPIs, and client expectations are consistently met.
- Collaborate with engineering, DevOps, and support teams to maintain service reliability and scalability.
- Monitor cloud service metrics, analyze trends, and drive continuous improvement initiatives.
- Manage incident, problem, and change management processes to minimize downtime and operational risks.
- Oversee daily operations across cloud platforms (IaaS, PaaS, SaaS) to ensure optimal performance and efficiency.
- Implement best practices for cloud resource management, automation, and operational workflows.
- Maintain operational dashboards, reporting, and governance to provide leadership visibility.
- Coordinate resource allocation, readiness for new deployments, and operational planning.
- Act as the primary point of contact for assigned cloud clients, ensuring service alignment with their business goals.
- Conduct regular service reviews, share performance insights, and propose enhancements.
- Build trust with clients through transparency, proactive communication, and strategic advice.
- Identify opportunities for additional value, service expansion, or cloud optimization.
- Implement governance frameworks and operational standards across cloud services.
- Drive initiatives that enhance service quality, reliability, and customer experience.
- Contribute to cloud strategy, roadmap planning, and future operational readiness.
RequirementsQualifications & Experience
- Bachelor’s degree in IT, Computer Science, Cloud Computing, or related field.
- 5–8 years of experience in cloud operations, service delivery, or IT account management.
- Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
- Strong understanding of ITIL, service management principles, and cloud operational KPIs.
- Excellent leadership, communication, and stakeholder management skills.
Benefits
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We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.
Top Skills
What We Do
Xtremax is a leading cloud solutions provider that has helped to transform and maximise the digital possibilities of some of the biggest names in the region. Built on the belief that every client deserves to enjoy the advantages that come with cloud technology, we have been delivering simple solutions for tough problems since 2003.
With a superior technical knowledge of the entire cloud ecosystem, deep understanding of customer needs at different levels of cloud maturity, and a relentless pursuit of breaking new ground, Xtremax has grown to become the preferred partner for various Singapore government agencies, MNCs and private organisations.
Today, we’re a large family network with a regional presence across Singapore, Indonesia, and Malaysia.
