Cloud Operations Lead

Vacancy: Cloud Operations Lead
Location: Kuala Lumpur, Malaysia
Job Family: IT

The  Cloud  Operations  Lead  reports  to  the  Cloud  and  Data  Centres  Senior  Manager  and  is  responsible  for  the  day‑to‑day coordination and operational delivery of BAU Cloud services through the KL Hub–based Infrastructure Engineering team. Acting as  the  primary  operational  focal  point,  the  role  oversees  the  execution  and  assurance  of  cloud  operations  ensuring  incidents, requests, problems, and changes are effectively managed and meet agreed SLAs and XLAs, while overall service accountability remains with the Infrastructure Team Manager. The role works closely with engineers, senior engineers, I&O Operations Leads, Cyber  Security,  monitoring  teams,  and  third‑party  providers  to  drive  service  excellence,  continuous  improvement,  effective patching, and well‑governed global changes, while supporting team capability development and adherence to policies, standards, and operating procedures.

Johnson Matthey, an FTSE 250 organisation, is a global leader in sustainable technologies, specialising in catalysis, precious metal products, chemicals and process technology.  With operations in over 30 countries, we employ more than 10,000 people.  We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us a competitive advantage and will ensure our success for years to come. You can be part of that success story.

Your responsibilities:
• Leading a team of Cloud engineers based in Malaysia, managing performance, shifts and absence.
• Act as a focal point for the operational Cloud team.
• Collaborate with team managers, senior engineers, engineers and lead engineers to deliver BAU operations.
• Report on the BAU activities aligned to agreed outcomes across senior engineering and engineering teams to senior
management.
• Drive service excellence ensuring strong incident, request, problem and change management.
• Collaborate with I&O Ops Leads, Cyber Security and engineers to coordinate and report on patching activities.
• Responsible for ensuring all Cloud resources are monitored whilst collaborating with the monitoring team to drive
continuous improvement. 
• Working alongside the wider team, oversee day to day cloud ops leading planning, co-ordination and execution of global
changes including but not limited to patching, upgrades, policy updates to ensure changes are well managed.
• Oversee and report on the cloud incidents, service requests, problem and changes ensuring these are appropriately
managed and are meeting SLAs and XLAs.
• Support, coach and mentor the team members on relevant technologies.
• Oversee the day-to-day support of the cloud estate
• Identify shift left opportunities for cloud tasks.
• Work with third party network providers to support cloud services.
• Be available to work on shifts as required.
• Ability to work flexible working hours to support a global, multi-time zone customer base.
• Ensure that documentation is maintained and updated, in line with standards and policies.
• Share acquired knowledge with colleagues through formal documentation and communications sessions.
• At all times, adhere to all company Policies, Standards and Standard Operating Procedures (SOPs).
• Carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.

Requirements for the role:
• Strong communication skills, capable of presenting and reporting
• Experience leading day-to-day operations for an enterprise IT or Cloud Operations team.
• Proven ability to coach, mentor, and develop technical teams to deliver consistent operational outcomes.
• Strong understanding of enterprise infrastructure services and security platforms sufficient to oversee delivery and assurance
• Solid experience working within IT service management disciplines, including incident, problem, change, and request management.
• Ability to drive continuous improvement, service maturity, and shift-left initiatives using operational insight and data.
• Strong communication and stakeholder management skills, with the ability to report clearly to senior management in a global environment.

How you will be rewarded:
We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.
At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career.  Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.