Role Details
Location: San Pedro Sula or Tegucigalpa
Contract Duration: Full Time
Work Arrangement: Hybrid
Type of Support: IT Support
Work Schedule: Monday - Friday, 10am - 6pm US Mountain Time, some weekends
Expected Start Date: January 8, 2026
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
The Role
The Cloud Operations Engineer role is an individual contributor who is responsible for the planning, rollout, maintenance, inter-connectivity and troubleshooting of Crescendo’s cloud platforms (such as Google Workspace, Slack, Jira, and others).
This is a technical role designed to include both collaborative business analysis with associates throughout the company and back-end technical work independently of, and in collaboration with, the IT, Security, and Engineering teams.
What You’ll Do:
- Effectively communicate complex concepts with vendors, customers, co-workers and management, both verbally and in writing.
- Engage with business partners to analyze opportunities and implement innovative process and technology solutions
- Evaluate, implement, and support reference integration architectures between platform systems
- Perform advanced administration and troubleshooting of Crescendo platform systems.
- Own the change management and configuration/maintenance processes for specific Crescendo network and cloud platforms.
- Strategize with the global IT manager on new platform/app initiatives, feature rollouts, and potential integrations between platforms.
- Collaborate with the information security team to ensure that platforms are secure and meet Crescendo standards.
- Monitor platforms and address availability and security issues as they arise.
- Assist the information security team in performing regular access audits and performs role & license changes as appropriate within each platform.
- Maintain documentation in Crescendo’s Confluence wiki on platform management best practices, admin guides and troubleshooting guides.
- Train IT and security staff on platform administration best practices and standard procedures
What We Expect From You:
- 3-5 years of experience applying business analysis techniques and business process engineering
- Some knowledge/experience with modern scripting languages
- Good knowledge administering and configuring enterprise productivity or line of business platforms
- Knowledge of modern SaaS platforms and cross-platform integrations
- SDLC knowledge
- Knowledge of and experience applying structured IT change management procedures
- Strong business acumen and communication skills
- Configuration/Management of SaaS platforms such as Google Workspace, Slack, Jira
- Experience working with SSO and identity providers
- Experience administering cloud platforms such as GCP, AWS
What You’ll Get In Return:
- Hybrid working arrangements
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training and professional development opportunities
Top Skills
What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.
We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
