Cloud Operations Engineer

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

This position is responsible for assisting with all levels of Windows Infrastructure Systems planning, architecture, design, deployment, and troubleshooting within the Systems Engineering team. The Senior Systems Engineer will also play a crucial role in the integration of modern cloud technologies, including Entra\Azure, into the company's infrastructure. The role ensures systems are both efficient and secure.

Responsibilities

· Develop complete sets of application, architectural, or infrastructure system designs and implementation plans in accordance with enterprise standards.

· Provide 3rd Tier support and advanced troubleshooting of Windows Server systems.

· Advanced configuration, maintenance, and troubleshooting of large-scale Microsoft systems.

· Integrate and manage cloud technologies, particularly Entra\Azure, into the existing infrastructure.

· Advanced scripting for system automation and cloud environment optimizations.

· Review existing system architecture, recommend improvements, and validate security and efficiency of cloud integrations.

· Stay abreast of new cloud technologies, ensuring the company remains at the forefront of industry advancements.

· Assist in the strategic planning of cloud infrastructure, including Entra\Azure, to meet current and future business needs.

· Participate in an on-call rotation schedule to ensure 24/7 support for critical network and system infrastructure.
 

Qualifications

· Experience working with a team of Systems Administrators in an enterprise business environment.

· Technical excellence in various Microsoft systems.

· Proficient with cloud services such as Entra\Azure\OKTA.

· Experience in migrating and managing resources in the cloud.

· Technical competence in major Linux Distributions and various network/distributed computing environment concepts.

· Advanced understanding of TCP/IP, routing concepts, and cloud networking.

· Advanced scripting abilities, especially in cloud automation.

· Experience with modern virtualization technologies and containerized solutions.

· Programming experience in an applicable language is a plus.

· Proficiency in vendor evaluation, budgeting, and strategic planning.

· Excellent troubleshooting skills in both traditional and cloud environments.
 

Education & Experience

· 7+ years in a corporate environment, with significant experience in cloud platforms, particularly Entra\Azure.

· Bachelor’s degree in computer sciences, Information Technology, or related field, or an equivalent combination of education, training, and experience.

· Microsoft and other relevant certifications are a plus.

· 8+ years Information Security experience, with strong focus in directory services platforms (e.g. MS Active Directory, MS Entra ID, OKTA, MS Office365)

· Detailed knowledge and experience in enabling and supporting integrated Entra ID applications, Single Sign-On, Multi-Factor Authentication, and Conditional Access Policies

· Detailed knowledge and experience in supporting cloud joined, hybrid joined, and multi-domain enterprise directory services platforms based on best practices Detailed knowledge and experience with automating processes by leveraging out of box capabilities, PowerShell/Python scripting, MS Graph, and PowerBI Experience with Agile methodologies and corresponding Agile based tools.

· Proven ability to influence and gain trust at senior management levels in multi-cultural environments.

· Ability to manage complex activities simultaneously to short timescales.

· Ability to demonstrate continuous improvement Unix/Linux system administrator or engineering experience.

· Implement and operate a complex single sign-on SAML/OAuth-based central authentication platform.

· DNS (Internal\External) Experience and management

· Certificate Management

· Mimecast Experience

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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