At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
We are looking for a highly skilled Cloud Operations Engineer to join our Cloud Operations team. This role supports the management of the Cloud Infrastructure that facilitates our applications across the breadth of the Verint product portfolio, and provides the assurance needed to troubleshoot, maintain, provision and ensure availability of the underlying platforms.
The ideal candidate is passionate about systems administration, knowledgeable across providing support to internal and external clients, and excited to contribute to a culture of modern technology, security, documentation, reliability, and continuous improvement. As part of a distributed global team, this role also helps provide 24/7 operational coverage for critical environments.
Principal Duties and Essential Responsibilities:
- Support and maintain production environment infrastructure across the entire Verint Portfolio of products in the Cloud and their underlying platforms.
- Troubleshoot and resolve various incidents that arise with regards to Cloud Infrastructure.
- Upgrade and modify infrastructure as needed to support client and business needs.
Delivery & Collaboration
- Provision new environments and infrastructure that support the Verint product portfolio.
- Collaborate closely with Support, Engineering, and Professional Services in the delivery of both internal initiatives and client facing projects.
- Work with technologies such as:
- JIRA/Confluence
- ServiceNow
- Windows and Linux EC2 Instances
- AWS, Azure, and GCP Platforms
- Deployment Pipelines and Tools
- SQL Server
Documentation & Knowledge Management
- Develop and maintain internal knowledge bases to reduce tribal knowledge and improve team scalability.
- Participate in cross-team knowledge transfer sessions, documentation efforts, and process standardization.
Project Leadership
- Co-lead or support major infrastructure improvement initiatives, including major platform upgrades (e.g., Windows OS modernization projects), security initiatives (e.g., PCI compliance)
- Research emerging tools, frameworks and best practices to contribute to a culture of continuous improvement and excellence.
- Seek out opportunities to improve the resiliency of the Cloud Platform, ensuring availability of applications for our Cloud Clients and their Products.
Minimum Requirements:
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3 years in Cloud Operations and Systems Administration with cloud platforms
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Bachelor’s degree in computer science or related study or equivalent work experience in lieu of a degree
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3 years experience managing Windows and Linux solutions
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Strong experience collaborating with cross-functional stakeholders
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3 years experience working in Windows Server administration and cloud platforms
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3 years experience working with Web-Based solutions including WebLogic and Tomcat
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Working knowledge of Operating Systems Management (Windows/Linux) SQL Server, Networking Principles, Telephony systems, and Systems Administration best practices
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Experience dealing directly with clients in a support, project, or delivery role
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2 years experience working in ITIL Framework including Incident, Problem and Change Management
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Ability to work effectively in a distributed, collaborative environment
Preferred Skills:
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Experience working with Windows Server, SQL Server and Linux based-systems in a software company providing Managed Services and/or Cloud Based Solutions
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Familiarity with managing production and delivery for large-scale ERP solutions in the Cloud
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Familiarity with DataDog and/or systems monitoring best-practices
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Understanding of cloud security concepts, including encryption and access management
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Understanding of networking concepts and certificate management practices
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Experience working in a customer relationship management capacity
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About the TeamVerint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
For US Applicants
2025 Benefits Offering
Skills Required
- Three years of experience in cloud operations and systems administration with cloud platforms
- Bachelor’s degree in computer science or a related field, or equivalent work experience
- Three years of experience managing Windows and Linux solutions
- Strong experience collaborating with cross-functional stakeholders
- Three years of Windows Server administration and cloud platform experience
- Three years of experience with web-based solutions, including WebLogic and Tomcat
- Working knowledge of Windows/Linux operating systems management, SQL Server, networking principles, telephony systems, and systems administration best practices
- Experience working directly with clients in a support, project, or delivery role
- Two years of experience working within the ITIL framework, including incident, problem, and change management
- Ability to work effectively in a distributed, collaborative environment
- Experience with Windows Server, SQL Server, and Linux systems in a managed services or cloud solutions software company
- Familiarity with managing production and delivery for large-scale ERP solutions in the cloud
- Familiarity with Datadog and systems monitoring best practices
- Understanding of cloud security concepts, encryption, and access management
- Understanding of networking concepts and certificate management practices
- Experience in a customer relationship management capacity
Verint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verint and has not been reviewed or approved by Verint.
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Strong & Reliable Incentives — Feedback suggests incentive compensation for go-to-market roles is structured competitively, with attractive on-target earnings cited in sales. Variable or bonus pay appears to be part of the package in several tracks.
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Leave & Time Off Breadth — Feedback suggests paid time off and holidays are a strength, with generous PTO and personal holidays frequently highlighted. Flexible work schedules and remote/hybrid options further support time away and balance.
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Parental & Family Support — Employer materials highlight company-paid parental leave, adoption assistance, and fertility support. Feedback suggests these family-oriented programs are part of a comprehensive global offering.
Verint Insights
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
