As part of the 24/7 Cloud Operations team, the Cloud Operations Engineer maintains the Cloud system, responds to incidents, and serves as a program resource for driving improvements to system availability, scalability, reliability, and security for the company’s SaaS cloud service running on AWS infrastructure. The person in this role participates in handling incidents and support issues to achieve timely resolution and assist in the post-incident analysis to prevent reoccurrence and improve future responses.
- Monitor the health and performance of the Laserfiche Cloud service, and take actions when required to correct problems. For example, restarting services, increasing system capacity, and adjusting process priorities.
- Monitoring for security events and investigating unusual behavior
- Assisting developers and technical support with troubleshooting
- Creating monitoring dashboards
- Installing OS and third-party software patches and updates
- Other miscellaneous systems administration tasks, like extending disks
- Bachelor's Degree in Computer Science or related technical fields
- Minimum 4 years of operations experience is preferred
- Basic knowledge of AWS, Azure, or other public cloud computing systems. Knowledge of AWS is preferred.
- Intermediate-level knowledge of Windows and Linux systems administration
- Basic knowledge of computer networking
- Scripting ability in PowerShell and Bash
Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.
Learn more about our team here.
Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
Skills Required
- Bachelor’s degree in Computer Science or a related technical field
- Minimum four years of operations experience
- Basic knowledge of public cloud computing systems, preferably AWS
- Intermediate knowledge of Windows and Linux systems administration
- Basic knowledge of computer networking
- Scripting ability in PowerShell and Bash
What We Do
Laserfiche develops intelligent content management and business process automation software that accelerates how business gets done. Today, Laserfiche is innovating with cloud, machine learning and AI to enable organizations to boost productivity and deliver digital-first customer experiences.
Why Work With Us
Here at Laserfiche, we all share a common curiosity for anything and everything. This brings an all-hands-on-deck approach to our office. Employees quickly become experts in their roles, but more often form cross-functional teams, collaborate at all levels and take on impactful projects from day one.
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