Cloud Operations Administrator

Cloud Operations Administrator

The Cloud Operations Administrator supports the implementation, monitoring, and maintenance of Alarm.com’s multi-site data center and cloud infrastructure. This role works closely with Cloud Architecture, Network Operations, and Engineering teams to ensure high availability, security, and compliance across all environments. Responsibilities include system monitoring, incident response, change management, and operational support for both private and public cloud platforms.

Primary Responsibilities

• Monitor and maintain private, public, and hybrid cloud environments
• Apply and manage hardened configurations and system baselines
• Implement and maintain performance and availability monitoring tools
• Troubleshoot and resolve infrastructure issues, and develop preventive measures
• Maintain and enhance automation scripts for operational efficiency
• Provide responsive support to internal teams and stakeholders
• Other duties as assigned

Requirements

• BS in Computer Science or related field
• 3+ years of experience in private cloud environments
• Familiarity with hyper-converged infrastructure and multi-site architectures
• Working knowledge of Windows Server (SCCM patching, clustering, DHCP, DNS, AD)
• Experience with VMware stack (vSphere, Horizon/VDI, Aria Suite)
• Basic Understanding of storage systems (NetApp, Pure Storage) and protocols (FC, iSCSI, NFS, SMB/CIFS)
• Experience with monitoring tools (commercial and open source)
• Scripting skills in PowerShell, Python, or Ansible
• Familiarity with backup/recovery solutions (e.g., Rubrik)
• Experience with ITSM tools (e.g., Jira) and ITIL processes
• Working knowledge of Linux (Red Hat, Ubuntu, CentOS)
• Ability to work in Agile teams and take initiative in problem-solving
• Perform hardware installation, diagnostics, and upgrades
• Manage structured cabling and maintain accurate documentation
• Support out-of-band management and coordinate equipment logistics

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].