WHAT YOU'LL DO
Customer Engagement & Sales Support
- Initiates and responds to inbound and outbound communications with prospective and existing customers.
- Manages onboarding-related inquiries, provides product‑specific guidance, and supports customers through activation milestones.
- Facilitates order intake, closes onboarding‑related sales opportunities, and ensures all required steps are completed.
Pipeline & Opportunity Management
- Identifies, qualifies, and documents prospective customer opportunities.
- Logs all outreach, progress, and qualification details in CRM or designated tracking systems.
- May own a defined product portfolio and collaborate cross‑functionally with adjacent sales teams when territories or product lines overlap.
Operational Excellence & Documentation
- Maintains accurate and up‑to‑date customer records, onboarding progress notes, and compliance documentation.
- Ensures all onboarding tasks, customer interactions, and follow‑up activities are recorded in line with internal operating procedures.
Performance & Targets
- Carry individual or team‑based KPIs, sales quotas, or onboarding activation targets.
- Participates in incentive programs tied to revenue, activation milestones, or customer satisfaction outcomes.
WHAT YOU BRING
- Strong communication and customer‑facing skills, with the ability to explain technical concepts clearly.
- Demonstrated ability to manage multiple accounts and prioritize tasks in a fast‑paced environment.
- Experience with CRM systems (e.g., Salesforce, Gainsight, or equivalent) and structured onboarding workflows.
- Detail‑oriented, organised, and proactive in driving customer success during early lifecycle stages.
- Must be able to communicate in English.
Please submit your resume and application in English
WHO WE ARE
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success.
OUR INTERVIEW PRACTICES
To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction.
Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#L1-WG1
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field
- Fluent in English and Japanese (written and spoken)
- Proven experience in technical advisory or solutions architect role in cloud or cybersecurity
- Understanding of cloud technologies and IT infrastructure
- Familiarity with data protection, backup, and cybersecurity concepts
- Excellent communication and interpersonal skills
- Ability to manage multiple projects effectively
- Strong problem-solving skills and customer-centric approach
Acronis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Acronis and has not been reviewed or approved by Acronis.
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Healthcare Strength — Health coverage is described as strong, with low-cost options and even a no-deductible plan reported in the U.S. Feedback suggests medical, dental, and vision coverage are comprehensive and valued.
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Retirement Support — Retirement offerings include a 401(k) with company match that is consistently highlighted. Feedback suggests the match is meaningful and a notable part of the package.
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Leave & Time Off Breadth — Time off is portrayed as generous, including substantial PTO and a broad U.S. holiday calendar. Employer materials reinforce this with references to a “generous vacation policy.”
Acronis Insights
What We Do
Acronis unifies data protection and cybersecurity, delivering cyber protection that solves safety, accessibility, privacy, authenticity, and security (SAPAS) challenges. Acronis offers antivirus, backup, disaster recovery, endpoint protection management solutions, and award-winning AI-based antimalware and blockchain-based data authentication technologies through service provider and IT professional deployment models. These solutions protect data, applications, and systems in any environment. Founded in Singapore in 2003 and incorporated in Switzerland in 2008, over 5.5 million home users and 500,000 companies, including 100% of the Fortune 1,000, trust Acronis. Acronis products are available through 50,000 partners and service providers in over 150 countries and 40 languages.
