Role: Care Technical Manager
Location: Remote
IP: LTTS
Duration:12+ months
Payrate:$40/hr
Visa: No visa restrictions
Job Description:
Mandatory skill: NCS - Nokia Container Services
Technical Skills:
• Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.
• Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.
• Cloud Infrastructure (Telco, Distributed, Edge Clouds)
• Cloud configuration and troubleshooting on OpenStack and Kubernetes-based platforms (CBIS, NCS, OCP, NRHO). Working experiencde in NCS platform is must.
• Networking: L2/L3 Switches, Routers, Firewalls
• Servers & Storages: Airframe, HPE, Dell, EMC
• Monitoring solutions (Prometheus, Grafana, Thanos)
• DevOps tools, Cyber Security, Automation (Ansible, GitOps) for NCD
• Cloud MoO processes and ticketing system (Salesforce)
Additional Requirements:
• Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Customer.
• Technical Communication: Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.
• Customer-Facing Experience: Experience in a customer-facing role, including 24/7 emergency on-call support.
• Escalation Management: Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.
• Project Management: Knowledge of project management principles and methodologies.
• Business Understanding: Understanding of business concepts and development processes. Care Technical Manager (CaTM)
Skills Required
- Experience with Nokia Container Services (NCS)
- Deep knowledge of mobile telecommunications core networks, including LTE, VoLTE, VoWiFi, 5G, CNF, VNF, and IP connectivity
- Proficiency with TCP/IP, routing and switching, network security, network management, DNS, RADIUS, LDAP, MAP, and Diameter
- Experience with telco, distributed, and edge cloud infrastructure
- Experience configuring and troubleshooting OpenStack and Kubernetes-based platforms, including CBIS, NCS, OCP, and NRHO
- Knowledge of L2/L3 switches, routers, and firewalls
- Experience with Airframe, HPE, Dell, and EMC servers or storage
- Experience with Prometheus, Grafana, and Thanos monitoring solutions
- Experience with DevOps tools, cybersecurity, Ansible, and GitOps
- Experience with cloud MoO processes and Salesforce ticketing
- Excellent written and spoken English communication skills
- Customer-facing experience, including 24/7 emergency on-call support
- Experience managing escalations across cross-functional teams
- Knowledge of project management principles and methodologies
- Understanding of business concepts and development processes
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What We Do
WHO Founded in 2006 and headquartered in Redmond, WA. Our Senior Leadership team has more than 137 years of combined experience in the Telecommunications and Software Industry. Inabia is built on family values and close-knit culture. This commitment extends to the relationships we build with both our employees and our business partnerships. As a Minority Certified business, we strive to positively impact society through technology, people, and innovation. WHAT For over a decade, we have been providing powerful IT and business solutions to individuals and businesses alike. Here at Inabia, we believe that our success reflects our clients’ success. HOW We are fortunate to be situated in a city where technology and innovation is not only appreciated; but part of day to day lives. We are a growing company that has adapted and evolved our approach, helping us to exceed the ever-changing needs and requirements of our clients. WHY We are a company that fosters and values relationships, as a result many of our clients have been with us from the start of our journey. We ensure that our partners have access to best-in-class professional support, management consulting and staffing services. We make sure our consultants are carefully screened and selected based on their experience. This process ensures that we meet or exceed the specific needs of our clients.
