The Role
The Cloud Infrastructure Engineer will design and maintain cloud infrastructure, ensure system reliability and security, and support Azure and M365 environments.
Summary Generated by Built In
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Position Summary
Jet Support Services, Inc. is seeking an experienced and strategic Manager of Cloud Infrastructure and DevOps to join our team. This role requires a seasoned professional with a strong background in Azure, demonstrated experience in leading cross-functional initiatives, and expertise in designing resilient infrastructure solutions and implementing disaster recovery strategies. In addition to managing and developing a team of engineers, this role is expected to actively contribute to day‑to‑day technical execution across platform operations, architecture, and automation.
Duties and Responsibilities:
- Design and implement cloud infrastructure solutions to meet the needs of the business, primarily leveraging Azure PaaS and IaaS services.
- Deploy and maintain Azure services including Azure Kubernetes Service (AKS) clusters, Managed SQL Instances, Virtual Machines, Key Vaults, and Logic Apps.
- Design, implement, and maintain observability, monitoring, and alerting systems to proactively track application performance and system health.
- Lead and mentor Cloud Infrastructure and DevOps engineers to help them reach their full potential.
- Administer Entra ID and create Application Registrations, Enterprise Applications, and Managed Identities to secure the organization’s applications.
- Implement and support cloud network and security services, including Azure Firewall, Azure Front Door, Application Gateways, and Network Security Groups.
- Implement and manage Infrastructure as Code using tools like Terraform and Bicep to automate cloud resource provisioning and other processes.
- Lead complex cross-team initiatives to evaluate new system architectures and emerging technologies and drive disaster recovery and business continuity improvements.
- Lead incident response to ensure issues are communicated and resolved expediently.
- Create and enforce cloud governance policies and optimize costs.
- Respond to security alerts to eradicate threats within the environment, remediate vulnerabilities, and oversee Cloud Security Posture Management.
- Create and maintain system architecture and procedural documentation.
- Participate in on-call rotation and perform off-hours support and maintenance as required.
- Ensure compliance with industry standards and regulatory requirements.
- Perform other duties as assigned.
Desired Credentials:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 10 years' experience working in IT roles, with at least 5 years specifically supporting the Azure Cloud Computing Platform.
- Proven experience leading direct reports or a strong track record of mentoring engineers and leading cross-functional initiatives.
- Demonstrated expertise in core Azure platform concepts, Kubernetes, and Docker; Azure Kubernetes Service preferred.
- Advanced knowledge of network and security protocols and experience configuring network firewalls, web application firewalls, and load balancers.
- Experience with automation, Infrastructure as Code tools, and scripting languages, particularly PowerShell.
- Strong understanding of Identity and Access Management best practices and experience with Microsoft Entra ID.
- Experience implementing backup and disaster recovery solutions.
- Proven experience leading cross-functional initiatives.
- Knowledge of industry best practices and emerging trends in cloud infrastructure.
- Strong leadership and communication skills.
- Strong problem-solving and analytical skills.
- Experience with M365 and Cisco Meraki networking administration is a plus.
- Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Azure Administrator, CCNA) are a plus.
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $145,000 to $165,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
Top Skills
Aks
Application Gateway
Azure
Azure Firewall
Azure Front Door
Cisco Meraki
Dns
Entra Id
Intune
Logic Apps
Microsoft 365
Network Security Groups
Powershell
Sql Managed Instances
Virtual Machines
Windows Server
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The Company
What We Do
For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets and helicopters across the globe and serves customers through an infrastructure of certified technical advisors. JSSI leverages this technical knowledge, experience, buying power and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out. GTCR, a leading private equity firm, is a majority investor in JSSI.
