The Role
Maintain and improve cloud infrastructure across AWS environments, troubleshoot full-stack infrastructure issues, support developer tooling and platform initiatives, build automation and CI/CD pipelines, improve observability, reliability, security, and documentation, and reduce technical debt. The role requires collaboration with Site Reliability and engineering teams, metric-driven operations, Agile practices, and experience across application and infrastructure codebases, including PHP, SQL, and LLM vendor platforms such as AWS Bedrock.
Summary Generated by Built In
Reward Gateway|Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage and retain top talent through employee benefits, strategic rewards and recognition, well-being, and much more.
As we continue to grow our business, an opportunity has become available for a Cloud Infrastructure Engineer to join our team. You will help drive the smooth running of our environment by improving and evolving our infrastructure, resolving infrastructure issues, supporting longer-term projects, simplifying complex systems and supporting the developer experience team with local environment improvements and platform improvements.
All the above is expected to be delivered through leveraging Agile principles and best practices. Reporting status and success of initiatives will be based on agreed golden metrics and KPIs, in alignment with strong data-driven decision-making.
All the above is expected to be delivered through leveraging Agile principles and best practices. Reporting status and success of initiatives will be based on agreed golden metrics and KPIs, in alignment with strong data-driven decision-making.
Core duties and responsibilities:
- Contribute to the smooth running and ongoing improvement of our environments, ensuring stability and efficiency.
- Support the developer experience team on their journey to enhance the developer's experience by improving tooling, processes and automation in a practical, hands‑on way.
- Research, troubleshoot and resolve infrastructure‑related issues across the full technology stack.
- Support longer‑term platform and infrastructure initiatives that drive growth and technical maturity.
- Maintain clear and well‑structured documentation for internal tools, systems and environments.
- Assess and recommend new tools, technologies, and cloud services that can bring value to the business.
- Work confidently across both application‑level and infrastructure‑level code where required.
- Promote strong operational practices, focusing on performance, reliability, and security.
- Collaborate closely with our Site Reliability team to support operational tasks and improvements.
- Simplify systems and services by reducing complexity and helping to remove technical debt.
- Communicate complex technical topics clearly and effectively to both technical and non‑technical colleagues.
- Leverage Agile principles and best practices in day-to-day operations.
Skills, Knowledge and Expertise Required:
- Minimum of 4 years’ experience as a DevOps, Cloud Infrastructure, or similar engineering role.
- Strong expertise in Linux command line and operating environments.
- Hands‑on experience with provisioning and configuration management tools (e.g., Chef, Ansible, Puppet).
- Solid understanding of infrastructure‑as‑code and orchestration tools such as Terraform and Ansible.
- Exposure to CI/CD tooling, including building and maintaining pipelines.
- Experience working with AWS, including multi‑region environments.
- Good SQL knowledge, ideally with Percona clusters or Amazon RDS.
- Experience supporting PHP and web application environments.
- Familiarity with observability and monitoring platforms such as New Relic, Datadog or Dynatrace.
- Ability to work across application and infrastructure codebases.
- Strong communication skills, with excellent written and spoken English.
- Comfortable working independently or collaboratively as part of a wider engineering team.
- Able to work under pressure while maintaining a high level of reliability and operational discipline.
- Experience using and tweaking LLMs for internal usage through vendor pipelines, for example, AWS Bedrock or equivalent.
- Ability to define, improve and follow a metric-driven change approach, setting yourself and the organisation for long-term success.
Salary budget:
- Depending on experience, the salary ranges from €45,000 to €52,000 gross per year.
Work mode:
- We offer a hybrid work mode to be present in the Plovdiv or Sofia office at least twice per week.
The Interview Process:
- Screening interview with the Talent Partner and a Senior Cloud Infrastructure Engineer.
- Final interview and live assessment/task with Senior Team Member & Director of Infrastructure.
Be comfortable. Be you.
At Reward Gateway, we want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateways’ approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
About
Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.
Skills Required
- Minimum 4 years of experience in DevOps, cloud infrastructure, or a similar engineering role
- Strong expertise in Linux command line and operating environments
- Hands-on experience with provisioning and configuration management tools such as Chef, Ansible, or Puppet
- Understanding of infrastructure as code and orchestration tools such as Terraform and Ansible
- Experience with CI/CD tooling, including building and maintaining pipelines
- Experience working with AWS, including multi-region environments
- Good SQL knowledge, ideally with Percona clusters or Amazon RDS
- Experience supporting PHP and web application environments
- Familiarity with observability and monitoring platforms such as New Relic, Datadog, or Dynatrace
- Ability to work across application and infrastructure codebases
- Strong written and spoken English communication skills
- Ability to work independently and collaboratively within an engineering team
- Ability to work under pressure while maintaining reliability and operational discipline
- Experience using and adjusting LLMs for internal use through vendor pipelines, such as AWS Bedrock or equivalent
- Ability to define, improve, and follow a metric-driven change approach
- Willingness to work in a hybrid mode from the Plovdiv or Sofia office at least twice per week
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The Company
