Cloud Infrastructure Engineer

Job Description:

Platform architecture and evolution

Function Infrastructure & Operations

Reports to CTO

Coverage Across all clients

The Cloud Infrastructure Engineer is the senior technical owner of Merkle Denmark’s cloud platform architecture. The role focuses on designing, building, and evolving the cloud foundations, guardrails, and platform capabilities that underpin client operations — ensuring environments are reliable, secure, and well-governed.

The role is a hands-on specialist position. It sets the direction for how cloud infrastructure is designed, built, and hardened across client accounts, and provides deep technical input on complex incidents, major changes, and architecture-impacting decisions. People leadership, resource allocation, and day-to-day team direction sit with the Engineering Director.

Cloud Infrastructure Engineering

• Architect and build cloud foundations and platform capabilities across client environments.
• Define secure-by-design patterns, guardrails, and platform standards for Cloud Operations to operate within.
• Design resilience and continuity architecture, including backup/restore strategy and disaster recovery.
• Own and evolve infrastructure-as-code (IaC) practices and tooling standards.
• Drive continuous improvement of the platform approach, ensuring it evolves with client needs and industry practice.
• Provide specialist guidance to Cloud Operations Engineers during complex incident investigations, major changes, and architecture-impacting decisions.
• Assess and respond to critical CVEs and security advisory items, coordinating with dentsu EMEA security where required.

Operational Governance

• Define platform-level patterns that support incident management, change management, SLA governance, and on-call practice.
• Provide senior technical input on P1/critical incidents and client-impacting situations where infrastructure or platform expertise is needed.
• Ensure platform ownership responsibilities are clearly defined and applied — Cloud Ops owns production stability; Cloud Infrastructure owns design and evolution.
• Maintain platform design standards that support audit-readiness, NIS2, and client contractual obligations.
• Contribute to operational reporting quality, including platform health signals and SLA-relevant metrics.

Client & Stakeholder Engagement

• Act as senior technical point of contact for client escalations requiring infrastructure or platform expertise.
• Collaborate with Project Managers and delivery teams on change planning, release readiness, and deployment governance.
• Contribute to account-level technical conversations, including architecture reviews and SLA design.
• Support pre-sales and proposal work where infrastructure architecture or managed operations expertise is required.

This role does not own day-to-day operational ticket triage, routine monitoring, or first-line incident response — those are owned by Cloud Operations Engineers and Support Engineers. People management, resource allocation, performance, and development of the Infrastructure & Operations team sit with the Engineering Director. The Cloud Infrastructure Engineer focuses on platform architecture, guardrails, IaC standards, and critical-path technical input.

Area

Owns / leads

Supports / advises

Cloud platform architecture

Design, guardrails, IaC standards

Cloud Ops during complex changes

Resilience & continuity

Architecture patterns, DR design

Cloud Ops on backup/restore execution

Security & compliance

Platform-level controls, CVE response

dentsu EMEA security coordination

Critical technical input

P1 incident architecture advisory, major change review

Engineering Director on team/escalation ownership

Operational governance

Platform patterns for incident/change/SLA

Cloud Ops on daily execution

Client engagement

Senior technical contact, architecture reviews

PM-led delivery coordination

• Proven experience architecting and running cloud infrastructure in a professional services or managed operations context (Azure/AWS/GCP).
• Strong IaC proficiency (Terraform, Bicep, or equivalent) and understanding of secure-by-design cloud patterns.
• Deep understanding of ITIL/ITSM practices: incident management, change management, problem management, and SLA governance.
• Experience handling critical escalations and acting as a senior technical interface with clients.
• Ability to work across both strategic platform design and hands-on technical input when required.
• Comfortable operating in a multi-client, commercially governed environment with contractual obligations (SLAs, NIS2, data processing).
• Strong written and verbal communication skills in English; Danish is an advantage.

The role sits within the Merkle Denmark engineering organisation, reporting to the CTO and working closely with the Engineering Director, Infrastructure & Operations. The Infrastructure & Operations function is distributed across Denmark, Bulgaria, India, and the Philippines, and operates across multiple client accounts including public sector and enterprise digital platforms.

The function works within a ticket-first, evidence-driven operational model. Production is owned by Cloud Operations; platform architecture and guardrails are owned by Cloud Infrastructure Engineering. This separation of duties supports governance, auditability, and clear accountability.

Merkle Denmark  |  Internal  |  April 2026

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