Singapore Economic Development Board (EDB)
Jobs
Cloud Infrastructure Engineer - IT Systems & Operations [ITE Headquarters]
Cloud Infrastructure Engineer - IT Systems & Operations [ITE Headquarters]
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The Role
Designs, deploys, and manages Microsoft 365 cloud solutions across Exchange Online, SharePoint, Teams, and OneDrive. Monitors service health, resolves technical issues, implements identity, security, compliance, and data protection controls, and collaborates with internal teams and external partners. The role also includes documentation, end-user training, stakeholder communication, endpoint management policy development, workflow automation, and support for new initiatives.
Summary Generated by Built In
[What the role is]
As a M365 Cloud Infrastructure Engineer, you will be responsible for designing, implementing, and managing Microsoft 365 cloud solutions to ensure optimal performance, security, scalability and compliance with cyber and data security standards.[What you will be working on]
- Develop and deploy M365 solutions, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business, ensuring seamless integration with existing systems.
- Continuously monitor the health and performance of M365 services, proactively addressing issues and optimising configurations.
- Implement robust security measures, including identity and access management, data protection and compliance with cyber and data security standards.
- Provide technical support for M365-related issues, collaborating with other IT teams to resolve complex problems.
- Create comprehensive documentation and conduct training sessions for end-users.
[What we are looking for]
- At least 3 years of experience in the development and management of M365 ecosystem
- Collaboration suite : Microsoft Exchange Online, Teams, SharePoint, OneDrive
- Identity Management : Active Directory, Entra AD
- Security products : Intune, Defender, Purview
- Endpoints : Cloud PCs
- Always keeping up to date of the latest product roadmap and best practices
- Team player with strong analytical thinking and problem-solving skills.
- Able to conceptualise the concept of operation for the new initiatives
- Team player by leading discussion between internal teams (various process stakeholders, operations, security etc) and external product principals or system integrator
- Able to work independently and as a good team player with analytical, problem-solving, management and planning skills
- Good written and verbal communication, with the ability to present and communicate effectively with non-technical audience.
Added advantage
- Familiar with government tendering process, defining requirements in tender specification
- Define policies and procedures related to Endpoint Management.
- Ability to justify new initiatives and recommend new initiatives to stakeholder(s)
- Familiar with optimising and automate workflows and processes
- Knowledge of ITIL processes and procedures.
Certification/Skills Requirements
- Microsoft 365 Certified: Enterprise Administrator Expert or Microsoft 365 Certified: Endpoint Administrator Associate
- Good in PowerShell scripting and KQL.
- Microsoft Certified: Azure Solutions Architect is a bonus
- Certification in ITIL is a bonus
Skills Required
- At least 3 years of experience developing and managing the Microsoft 365 ecosystem
- Experience with Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business
- Experience with Active Directory and Microsoft Entra ID
- Experience with Microsoft Intune, Defender, and Purview
- Experience with Cloud PCs or endpoint management
- Microsoft 365 Certified: Enterprise Administrator Expert or Microsoft 365 Certified: Endpoint Administrator Associate
- PowerShell scripting and KQL skills
- Strong analytical, problem-solving, communication, management, and planning skills
- Ability to lead discussions with internal stakeholders, product principals, and system integrators
- Ability to communicate effectively with non-technical audiences
- Familiarity with government tendering processes and tender specification requirements
- Ability to define endpoint management policies and procedures
- Ability to justify and recommend new initiatives to stakeholders
- Familiarity with workflow and process optimization and automation
- Knowledge of ITIL processes and procedures
- Microsoft Certified: Azure Solutions Architect certification
- ITIL certification
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The Company
What We Do
The Singapore Economic Development Board (EDB) is a government agency responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. It undertakes investment promotion and industry development.
