The Role
Manage, monitor, automate, and maintain cloud infrastructure services. Support deployments, incident and problem management, configuration and change control, backups and disaster recovery. Build and maintain monitoring, reporting, and IaC automation. Participate in on-call rotations, disaster recovery testing, documentation, and continuous improvement of cloud architecture and security practices.
Summary Generated by Built In
Job Summary & Responsibilities
*Two Cloud Infrastructure Engineer opportunities available:
- Hybrid-Miami Lakes, FL- Hybrid schedule based out of our corporate office.
- Remote - Evening Shift: Fully Remote, with flexibility to work 4:00PM - 1:00AM ET.
JOB SUMMARY: The Cloud Infrastructure Engineer I will be part of a team that manages the provisioning, monitoring, recovery, and updating of cloud infrastructure (inclusive of the automation of these functions). The individual in this position must be someone whom is a fast learner, a self-starter, loves to solve problems, and keen to automate operational processes. The individual should have the desire to continually improve the Bank's cloud infrastructure design and provide a secure and highly available computing platform. In addition, the Cloud Infrastructure Engineer will configure and maintain existing infrastructure components, implement upgrades, and utilize management tools to monitor & report on the reliability of the environment. The role will also be responsible for finding opportunities to improve the Bank's architecture using cloud and cloud-native technologies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Participates in post-Incident reviews of all Major Incidents and assists toward determining action Items required to avoid similar issues/minimize downtime for future incidents.
- Provides reliable, predictable deployment and maintenance of distributed systems adhering to security best practices.
- Assists in the day-to-day operations of managing the Bank's Cloud Infrastructure Services including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, capacity planning, availability management, disaster recovery and routine update of services.
- Ensures and promotes a culture of continuous improvement, including identifying opportunities for automation and providing feedback to relevant teams.
- Supports multiple systems or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
- Produces and maintains documentation to support solutions that have been developed/deployed to aid in the support of the solution.
- Designs and maintains production monitoring tools and troubleshoots performance and stability issues.
- Creates and maintains automated monitoring and reporting solutions for cloud infrastructure health, performance and cost optimization.
- Monitors cloud infrastructure to identify areas of improvement, reliability, cost savings, etc.
- Develops and updates SOPs and Knowledge Article for new feature launches or other significant changes that may impact support documentation.
- Performs configuration management, review, and governance of cloud resources, including Identity and Access management (IAM), etc.
- Actively troubleshoots issues that arise during testing and production, identifying and resolving problems before deployment.
- Participates in disaster recovery planning and testing.
- Performs back-up and recovery of cloud-hosted systems.
- Provides troubleshooting and technical support services.
- Provides Level 2 production support.
- Participates in routine on-call rotations.
- Ensures and facilitates knowledge sharing within the department.
- Maintains current knowledge of cloud trends and developments.
- Contributes to the development of cloud standards, best practices, and organizational cloud capabilities.
- Researches and drives adoption of cloud-native technologies.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
SUPERVISORY RESPONSIBILITIES
N/A
QUALIFICATIONS
Education
- College degree or equivalent management/work experience (At least 2 years), which includes practical experience in Information Technology and IT Security. Experience with cloud-based enterprise infrastructure architecture and/or operations required
Experience
- 3+ years of experience architecting, designing, developing, and implementing cloud solutions.
- 3+ years of experience designing applications (eg web, client/server, COM+, etc).
- Experience supporting automation teams using tools such as Terraform, Ansible, Jenkins.
- 3+ years of infrastructure experience, including monitoring, DNS, DHCP, Backups, and Disaster Recovery.
- Researches and drives adoption of cloud-native technologies.
Licenses and Certifications
- Microsoft or AWS related industry certifications preferred (AWS Certified Solutions Architect -- Associate).
- Terraform Associate Certification
Knowledge, Skills, and Abilities
Strong understanding of cloud technology.
Understanding of the Five Pillars of the Well-Architected Framework.
Ability to work with cloud services and tools from an Infrastructure as Code perspective.
Understanding of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP and distributed networks.
Understanding of information security/governance controls.
Ability to work within a platform product team to understand the technical requirements and deliver creative solutions that meet or exceed business needs.
Strong troubleshooting and analytical skills.
Excellent communication and organizational skills, with the ability to remain focused on completing tasks and achieving goals in a fast-paced environment.
Strong collaboration and teamwork skills.
Ability to work independently.
Self-motivated and results-oriented.
Ability to set goals and effectively manage progress toward achieving them.
Ability to effectively mentor team members and direct reports.
Strong customer service skills and stakeholder management skills.
Additional Information
- Candidates residing in locations within BankUnited's footprint may be given preference.
Skills Required
- College degree or equivalent management/work experience (At least 2 years)
- 1+ years architecting, designing, developing, and implementing cloud solutions
- 2+ years experience designing applications (web, client/server, COM+)
- 2+ years infrastructure experience: Monitoring, DNS, DHCP, Backups, Disaster Recovery
- Experience with Infrastructure as Code and automation tools (Terraform, Ansible, Jenkins)
- Ability to interface with cloud services and tools from an infrastructure as code perspective
- Awareness of networking and internet protocols (TCP/IP, DNS, SMTP, HTTP)
- Awareness of information security / governance controls
- Strong troubleshooting, analytical, communication and collaboration skills; ability to work independently and mentor others
- Microsoft or AWS related industry certifications
BankUnited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BankUnited and has not been reviewed or approved by BankUnited.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, and vision options plus disability and life insurance. Wellness programming is described as robust, including incentives, screenings, and on-site fitness facilities at the corporate center.
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Retirement Support — Retirement support includes a 401(k) plan with a company match and relatively quick eligibility after one month. Auto-enrollment and auto-increase features are described, which can help employees build savings consistently.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including a sizable PTO range by level and paid holidays. Additional time-off programs such as volunteer time and flexible/hybrid/remote arrangements are also described for eligible positions.
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The Company
What We Do
BankUnited, Inc., with total consolidated assets of $35.2 billion at March 31, 2021, is a bank holding company with one wholly owned subsidiary, BankUnited. BankUnited, a national banking association headquartered in Miami Lakes, Florida, provides a full range of banking services to individual and corporate customers through banking centers in Florida and New York. The Bank also provides certain commercial lending and deposit products on a national platform. Here at BankUnited, we endeavor to provide, through experienced lending and relationship banking teams, personalized customer service and offer a full range of traditional banking products and services to both commercial and retail customers.
