Cloud Engineer

Sorry, this job was removed at 12:10 p.m. (CST) on Friday, Oct 10, 2025
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5 Locations
Remote
Artificial Intelligence • Conversational AI
The Role
Description

We are seeking an Experienced Cloud Engineer with a solid background in cloud platforms. In this role, you will be responsible for designing, operating, and maintaining production clusters, as well as collaborating with team members to develop automation strategies and deployment processes.

As part of our team, your objective will be to take ownership of platform challenges, proactively addressing and resolving issues to ensure a high-performance, reliable infrastructure. This role is ideal for someone who is motivated to become a core contributor, embracing each challenge as an opportunity to drive improvement and innovation.

The position is fully remote.

Responsibilities:

  • Manage and scale cloud infrastructure: Oversee AWS and Azure infrastructure, ensuring high performance and reliability. Continuously monitor systems, plan and execute upgrades, and collaborate with internal and external partners to optimize system performance. Provide timely responses to outages, including after-hours support when needed.
  • Drive proactive improvements: Identify potential issues early and consistently evaluate current technologies, procedures, and workflows. Recommend and implement enhancements to increase operational efficiency and performance.
  • Explore and adopt new tools: Investigate, evaluate, and implement new tools and technologies that improve productivity and quality. Apply expertise in AWS, Azure, Docker Swarm, Kubernetes, GitLab Cl, Jenkins, and Terraform while staying open to new technologies that add value.
  • Work within agile/lean frameworks: Operate effectively in agile and lean development environments, adapting to requirements, and collaborating closely with cross-functional teams to meet evolving needs.
  • Enhance infrastructure with innovative solutions: Seek and implement innovative approaches to improve infrastructure performance, reliability, scalability, and security, utilizing AWS, Azure, and other relevant cloud capabilities.
  • Collaborate effectively across teams: Work closely with product management, design, and engineering to achieve shared goals. Foster positive team dynamics and contribute to an inclusive, supportive work environment.

Contribute actively and effectively as an integrated team member

  • Meet regularly with the line manager to review progress;
  • Manage issue resolution and critically escalate;
  • Work effectively with other teams, units, and departments;
  • Manage issues with clarity and ensure effective information flow and team working;
  • Support organization's other priority activities, when necessary;
  • Act as an Omilia ambassador.
Requirements

Must Have:

  • 4+ years of working experience in a similar role;
  • Experience with AWS;
  • Strong scripting skills (Bash, Python);
  • Experience in operating a container orchestration cluster (Kubernetes, Docker Swarm);
  • Experience with Terraform;
  • Experience with Continuous Integration Tools (Gitlab CI, Jenkins, ArgoCD);
  • Experience with Configuration Management Tools (Ansible).

Considered a plus:

  • Experience with Azure;
  • Experience in Linux Administration;
  • Experience with Cloud Security Services;
  • Basic RDBMS knowledge (MySQL, Postgres);
  • Basic NoSQL knowledge (Redis).
Benefits
  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

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The Company
354 Employees
Year Founded: 2002

What We Do

At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience.

Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries.

With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021.

Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs.

In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.

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