Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Cloud Engineer / Persistence Services
We are actively seeking a Senior Cloud Engineer to join our Platform Persistence team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.
Key Responsibilities:
- Design, implementation, and automation of large-scale distributed systems both on prem and in cloud
- Maintain existing environments: on prem and cloud
- Participate in planned maintenances and be a part of on-call rotation
- Participate in troubleshooting of possible issues on infrastructure and systems side
- Work with Engineering teams to deliver high quality software
- Improve environments availability, observability, automate routine tasks via terraform, ansible, python
Requirements:
- 3-5+ years of DevOPS\SRE experience
- Experience with Linux(any flavor)
- Experience with Prometheus and Grafana
- Experience with config management tools such as Ansible, Puppet. Ansible is mandatory
- Experience with CI/CD methodologies & tools: GitLab, GitHub, etc.
- Experience with Docker, Kubernetes
- 2+ years of public cloud experience (Any cloud, preferable GCP)
- Experience with Infrastructure as Code (we are using Terraform)
- Experience with Incident Management Process, SRE best practices and continuous improvements
- Excellent problem solving and analytical skills
- Strong verbal and written communications skills
- BS in Computer Science or equivalent experience
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
