JOB DESCRIPTION
Cloud Engineer (L2)
RFP | 18x7 AWS & Azure Managed NOC
ROLE PURPOSE
ENGAGEMENT CONTEXT
Provide L2 technical operations and
advanced troubleshooting for AWS and Azure, supporting diagnosis,
remediation, performance, capacity and operational improvement.
multi-business-unit cloud environment
with AWS and Azure workloads; 18x7 managed operations; customer
monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous
improvement.
· Troubleshoot AWS/Azure compute,
networking, storage, databases, IAM, load balancing and backup.
· Analyze Datadog, CloudWatch and
Azure Monitor metrics, logs, traces and event history.
· Execute approved remediation
and automation within change/risk controls.
· Support incident, problem and
change management, including RCA inputs.
· Tune monitoring and recommend
changes to reduce false positives and alert noise.
· Perform capacity, performance
and availability reviews and identify optimization opportunities.
· Support patching, maintenance
and operational readiness.
· Maintain technical runbooks,
SOPs, known-error records and knowledge articles.
· Participate in major incidents
and cross-domain technical bridges.
· 4–7 years cloud/infrastructure
operations with L2 troubleshooting.
· Strong AWS and Azure
core-services knowledge.
· Cloud networking: VPC/VNet,
routing, security groups/NSGs and load balancers.
· Compute, storage, backup,
database and IAM operations.
· Datadog, CloudWatch and Azure
Monitor experience.
· Troubleshooting from metrics,
logs, traces and events.
· ITIL-aligned Incident, Problem,
Change and Major Incident knowledge.
· PowerShell, Python, Bash or
equivalent scripting.
· Ability to support rotational
18x7 operations.
· AWS Associate and/or Azure
Administrator/Engineer certification.
· Terraform/IaC.
· Serverless services such as
Lambda, API Gateway and managed databases.
· FinOps/cost optimization and
rightsizing.
· Event-driven
automation/auto-remediation.
· Experience in customer-facing
or regulated environments.
· Operate within defined governance,
security, access-control, change and escalation procedures.
· Maintain accurate operational
documentation, handover records and knowledge assets.
Skills Required
- 4-7 years of cloud or infrastructure operations experience with L2 troubleshooting
- Strong knowledge of AWS and Azure core services
- Cloud networking experience with VPC/VNet, routing, security groups/NSGs, and load balancers
- Operations experience with compute, storage, backup, databases, and IAM
- Experience with Datadog, CloudWatch, and Azure Monitor
- Ability to troubleshoot using metrics, logs, traces, and events
- Knowledge of ITIL-aligned incident, problem, change, and major incident management
- Experience with PowerShell, Python, Bash, or equivalent scripting
- Ability to support rotational 18x7 operations
- AWS Associate and/or Azure Administrator/Engineer certification
- Terraform or infrastructure-as-code experience
- Experience with serverless services such as Lambda, API Gateway, and managed databases
- FinOps, cost optimization, or rightsizing experience
- Event-driven automation or auto-remediation experience
- Experience in customer-facing or regulated environments
What We Do
SRM Technologies is a global IT services company specialising in automotive technologies, digital transformation and product engineering services. We provide technology consulting, platform development, data analytics, artificial intelligence, cloud enablement, digital infrastructure, quality assurance, embedded software and design to manufacturing product solutions to various industries and enterprises across the North America, Japan, Europe and India. At the heart of our organization are passionate employees who embody our core belief - 'ideas@work.' We firmly believe that ideas and innovation truly matter only when they create a meaningful impact on our customers' businesses and the lives of their end customers. Therefore, we prioritize the practical application of these ideas and their transformative impact through our talented and ever-growing workforce. ??? ???? ?? ? ????? ?????? ?? ??? ??? ?????, ? ????????????? ???????????? ???? ? ???? ??????? ???????? ???? ???? ???????. ??? ??? ????? ???????? ?? ??????? ???????, ????????? ?????????, ??????????, ??????????, ??? ?????
