Cloud DevOps Engineer

Job Description:

Merkle powers the experience economy. For more than 35 years, the company has put people at the heart of its digital business transformation approach. As the world's only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. 

In Bulgaria, we manage a global client portfolio, providing a single source of expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers, including adidas, Clarins, ASDA, Shiseido, and more. Our world-class team has delivered sites for over 35 brands, including more than 400 transactional e-commerce sites across 60 locations on 6 continents. Our scope is expanding with the introduction of new data engineering practices, paid search and social advertising, and SEO. We look forward to what's next. 

We're hiring a Cloud DevOps Engineer at Merkle in Sofia. 

About the Role

We are looking for a Cloud DevOps Engineer to support and maintain our AWS infrastructure and delivery pipelines. You will work on day-to-day operational tasks, infrastructure updates, and monitoring -- building your cloud engineering foundations in a production environment.

Responsibilities

• Maintain and troubleshoot Jenkins pipelines to ensure reliable code deployments

• Apply incremental AWS infrastructure changes using Terraform under established patterns and conventions

• Monitor system performance via CloudWatch and Grafana; escalate anomalies promptly

• Ensure consistency and stability across development, staging, and production environments

• Keep infrastructure documentation, diagrams, and runbooks current as the system evolves

Required Qualifications

• 2+ years of hands-on experience in a cloud or DevOps-related role

• Working knowledge of core AWS services: EC2, S3, VPC, and security groups

• Ability to read, plan, and apply Terraform configurations safely

• Practical experience with Jenkins: triggering builds, reading logs, and understanding pipeline syntax

• Solid Linux fundamentals: command line, file management, and permissions

• Proficiency with Git workflows: branching, merging, and pull requests

• Clear communicator across technical and non-technical teammates

• Fluent English

• Degree in Computer Science, IT, or equivalent experience

Nice to Have

• Exposure to containerization concepts (Docker, Kubernetes)

• Familiarity with Python or Bash scripting

• AWS certifications (Cloud Practitioner, Solutions Architect Associate)

What do we offer:

• We are strong advocates of work-life balance, so we provide all our staff with 25 days of paid leave and 3 fixed days of well-being annually.

• A hybrid work model for our teams so they can work from the office or the comfort of their home.

• Free parking spaces for all our employees working from the office.

• Complimentary drinks and snacks in the office to keep energy levels up.

• Parent-friendly culture and potential for additional days off to create new memories with your loved ones.

• Life Insurance, Health and dental insurance plans or, if selected, gift vouchers instead.

• Sports card, partially covered by the company and food vouchers.

• 2 days off for volunteering and numerous charity initiatives throughout the year.

• Opportunity to attend training, conferences and get certification sponsored by the company upon availability and business need.

About dentsu:

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc., we are headquartered in Tokyo, Japan, and our 65,000-employee base of dedicated professionals works across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. 

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