Cloud Customer Success Manager

Cloud Customer Success Manager

The Opportunity:

As a digital transformation professional, you know that implementing improved digital initiatives with effective collaboration, communication, and problem solving that is crucial for your client’s future. You’re eager to apply your DoW experience and cloud knowledge to help our Army customers navigate their way into the cloud. We’re looking for someone like you to help organizations solve their traditional business challenges with new digital strategies and solutions. 

As a digital transformation specialist on our team, you’ll be trusted to work with customer teams to guide them from their on premises environments to our secure cloud. Using our customer processes, you’ll work closely with key stakeholders and other technical professionals ensure our customer's success. 

Join us. The world can’t wait. 

You Have:  

• 2+ years of experience with performing contract support with government agencies, including the DoD 
• 2+ years of experience with AWS and Azure cloud technologies concepts, best practices, and client solutions 
• Experience with Agile Framework Methodologies and tools, such as Atlassian Suite products 
• Experience serving as a primary contact for customers, managing their journey from onboarding through renewal and advocacy 
• Experience with case management such as managing customer escalations and coordinating cross-functional resolutions 
• Experience with facilitating scope, requirements, prioritization, and business process meetings with project stakeholders, including presenting epic and task prioritization and grooming, refining product backlog, and planning product deliverables 
• Experience with developing documents for IT applications, system specifications, and functional technical documentation according to existing standards and methodologies with minimal guidance to drive, schedule, and execute efforts for new solutions, features, integrations, deployments, and operations 
• Ability to drive and execute analyst tasks based on customer use cases, dependencies, and priorities 
• TS/SCI clearance
• HS diploma or GED

Nice If You Have:  

• Experience with DoD or Army organizations 
• Experience with case management technologies, such as ServiceNow 
• Experience with cloud migration of IT systems or digital transformation 
• Knowledge of cyber security concepts and DoD Risk Management Framework (RMF) 
• Bachelor’s degree in Business, Information Technology, or a related field 
• AWS Cloud Practitioner or Azure AZ900 Certifications
• Professional Scrum Master (PSM), Agile Practitioner, or Agile Project Delivery Management (APM) Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
• Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.