Cloud Consumption Fraud Manager – LATAM

The person in this role will be responsible for leading the regional Cloud fraud and consumption abuse prevention, detection, response, and mitigation program across Latin America, protecting the company and its partners from operational and financial risks associated with unauthorized or fraudulent Cloud consumption.

The primary objective of the role is to evolve toward a proactive model based on data, automation, and continuous monitoring, capable of identifying abnormal behaviors as early as possible, coordinating rapid containment actions, and reducing financial exposure.

This role will act as the regional owner of the end-to-end process, connecting Cloud, IT, CloudOps, Security/SOC, Credit, Finance, Sales, and Corporate Security teams, as well as the major hyperscalers.

Specific Focus of the Role

• Lead the end-to-end Cloud Fraud Prevention & Risk Mitigation process across Latin America.
• Develop preventive controls and early detection mechanisms for abnormal or potentially fraudulent Cloud consumption.
• Define risk indicators, rules, thresholds, and monitoring models considering different vendors, countries, partners, and consumption profiles.
• Coordinate triage, escalation, containment, investigation, recovery, and remediation processes.
• Leverage data, automation, and AI/ML to improve alert detection, classification, and prioritization.
• Reduce false positives and accelerate the identification and containment of high-impact incidents.
• Promote controls and best practices in collaboration with hyperscalers such as AWS, Microsoft Azure, and Google Cloud.

Responsibilities

• Act as the regional owner of the Cloud consumption fraud prevention and mitigation program, ensuring appropriate governance, processes, controls, metrics, and reporting.
• Design and maintain the end-to-end process: Prevent → Detect → Triage → Contain → Investigate → Recover → Remediate → Learn.
• Identify and monitor key risk vectors, including compromised accounts, exposed credentials, fraudulent identities, crypto-mining, abnormal GPU/AI consumption, unusual Marketplace activity, and unexpected consumption spikes.
• Define detection models using consumption indicators, historical behavior, financial exposure, credit information, and other relevant signals.
• Implement structured mechanisms to classify and prioritize alerts based on severity, risk, and potential financial impact.
• Coordinate response and containment actions with CloudOps, IT, Security/SOC, Credit, Finance, Sales, Corporate Security, and Cloud vendors.
• Define rapid escalation processes for critical incidents, reducing response time and dependency on ad hoc processes.
• Partner with Technology, Data, and AI teams to implement anomaly detection, alert classification, automation, and preventive capabilities.
• Conduct periodic reviews of controls, rules, thresholds, and procedures to ensure their continued effectiveness.
• Perform root cause analysis for confirmed incidents and ensure lessons learned are translated into new controls or process improvements.
• Maintain a structured case management and reporting process covering incidents, financial exposure, actions taken, recovery, and outcomes.
• Represent Latin America in global initiatives and workstreams with hyperscalers related to Cloud fraud prevention and consumption abuse.

Key KPIs

• Mean Time to Detect (MTTD)
• Mean Time to Contain (MTTC)
• Detection Coverage
• False Positive Rate
• Critical Incident Response SLA
• Confirmed Fraud Loss / Financial Exposure
• Avoided Financial Exposure
• Recovery Rate
• Repeat Incident Rate
• Corrective Action Closure Rate

Knowledge, Skills, and Experience

• 3 to 5 years of relevant experience in Fraud Prevention, Cloud Security, Risk Management, Cybersecurity, FinOps, Cloud Operations, Audit, or related areas.
• Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, Finance, Business Administration, or a related field.
• Strong knowledge of Cloud environments and consumption models across AWS, Microsoft Azure, and/or Google Cloud.
• Knowledge of fraud detection, anomaly detection, risk monitoring, and incident management processes.
• Understanding of risks associated with compromised credentials, account takeover, API keys, MFA, unauthorized consumption, and Cloud service abuse.
• Ability to analyze data, consumption patterns, thresholds, and trends to identify potential risk scenarios.
• Experience with incident response processes, including triage, escalation, containment, recovery, and remediation.
• Knowledge of Cloud billing, FinOps, and financial exposure associated with variable consumption models is desirable.
• Knowledge of AI/ML applied to anomaly detection, alert classification, or fraud prevention is a plus.
• Strong analytical and problem-solving skills, with the ability to coordinate multiple teams during critical incidents.
• Excellent communication skills and the ability to translate technical risks into financial and business impacts.
• Advanced English for interaction with global teams and hyperscalers. Spanish and/or Portuguese is desirable.

Expected Profile

We are looking for a hybrid profile combining Cloud + Fraud/Risk + Data + Incident Management + Business, with the ability to understand both the technical aspects of Cloud environments and the financial exposure associated with Cloud consumption.

The mission of this position is:

Prevent → Detect Earlier → Contain Faster → Reduce Exposure → Learn → Automate

Success in this role will be measured by the ability to identify risks early, reduce detection and containment times, minimize financial losses, and continuously strengthen Cloud fraud prevention controls across Latin America.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!