The Role
Design, engineer, and operate enterprise Citrix application and desktop platforms across hybrid on‑prem and Google Cloud environments. Support Citrix core components, NetScaler/ADC, VMware and HCI platforms, and GCE compute. Lead incident RCA, collaborate on architecture and modernization, produce technical documentation and runbooks, mentor junior staff, participate in ServiceNow processes, and join a rotating on‑call schedule to ensure secure, highly available solutions.
Summary Generated by Built In
Summary:
The Cloud & Citrix Engineer is responsible for designing, engineering, and operating ADT’s Citrix virtual application and desktop platforms across a hybrid infrastructure footprint that includes on‑prem data centers, colocation facilities, and public cloud. This role focuses on advanced Citrix engineering, deep integration with Google Cloud Platform (GCP), and the underlying compute platforms including VMware, hyperconverged infrastructure (HCI), and Google Compute Engine (GCE) as a cloud‑native hypervisor. The engineer serves as a senior technical escalation point and partners closely with architecture, cloud, network, and security teams to ensure scalable, secure, and highly available solutions.
Duties and Responsibilities:
- Design, implement, and support Citrix DaaS/CVAD solutions across hybrid environments including on‑prem and Google Cloud.
- Engineer and support Citrix core components including Delivery Controllers, StoreFront, Citrix Cloud Connectors, Machine Creation Services (MCS), Provisioning Services (PVS), and Workspace.
- Design, configure, and support NetScaler / ADC and gateway services for secure remote access, load balancing, traffic management, and SSL/TLS.
- Engineer and support virtualization platforms including VMware ESXi/vCenter that underpin Citrix and application workloads.
- Support hyperconverged infrastructure (HCI) platforms, including performance tuning, capacity planning, and lifecycle management.
- Engineer and operate cloud‑native compute workloads using Google Compute Engine (GCE), including integration with networking, monitoring, and identity services.
- Lead root cause analysis for complex incidents spanning Citrix, compute, network, storage, and identity layers.
- Partner with architecture and engineering teams on platform roadmaps, standards, and modernization initiatives.
- Develop and maintain detailed technical documentation, designs, diagrams, runbooks, and operational standards.
- Mentor analysts and junior engineers; serve as an escalation point for complex infrastructure issues.
- Participate in ServiceNow incident, change, and problem management processes.
- Participate in scheduled after‑hours and on‑call rotation to support business‑critical infrastructure services.
- Support maintenance activities, upgrades, patches, DR testing, and major incident response.
- Perform other duties as assigned.
Skills and Competencies:
- Advanced expertise in Citrix Virtual Apps and Desktops (CVAD / DaaS) in large enterprise environments.
- Strong experience with NetScaler / ADC engineering and secure access architectures.
- Deep understanding of hybrid cloud infrastructure and cloud‑native vs traditional hypervisor platforms.
- Hands‑on experience with VMware virtualization (vCenter / ESXi).
- Experience supporting or engineering hyperconverged infrastructure (HCI) environments.
- Strong Google Cloud Platform experience, including GCE, networking, IAM, monitoring, and logging.
- Excellent troubleshooting skills across infrastructure layers.
- Strong documentation, communication, and cross‑functional collaboration skills.
- Ability to operate effectively in high‑availability, production environments.
Minimum Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
- Advanced experience supporting and engineering Citrix environments in enterprise production.
- Experience supporting hybrid infrastructure across on‑prem and public cloud platforms.
Preferred Qualifications:
- Citrix certifications (CCP, CCE‑V, NetScaler).
- Google Cloud certifications (Professional Cloud Architect, Network Engineer).
- VMware certifications (VCP‑DCV or equivalent).
- Experience with automation, scripting, or infrastructure‑as‑code tools (Terraform, PowerShell, Python)
Working Conditions:
- May require after‑hours, weekend, or off‑shift work during incidents, maintenance windows, or critical business events.
- Participation in a rotating 24x7 on‑call support model is required.
- If applicable, list the travel requirements for the job.
- Hybrid work 4:1, 1 day work from home.
Travel:
- Light travel, 10%.
Skills Required
- Bachelor's degree in IT, Computer Science, or equivalent experience
- Advanced experience supporting and engineering Citrix Virtual Apps and Desktops (CVAD/DaaS) in enterprise production
- Experience with NetScaler / ADC engineering and secure access architectures
- Hands‑on experience with VMware ESXi and vCenter
- Experience supporting hyperconverged infrastructure (HCI) environments
- Strong Google Cloud Platform experience including GCE, networking, IAM, monitoring, and logging
- Excellent troubleshooting skills across compute, network, storage, identity, and Citrix layers
- Experience with ServiceNow incident, change, and problem management processes
- Participation in rotating 24x7 on‑call support model and availability for after‑hours work
- Citrix certifications (CCP, CCE‑V, NetScaler)
- Google Cloud certifications (Professional Cloud Architect, Network Engineer)
- VMware certifications (VCP‑DCV or equivalent)
- Experience with automation, scripting, or infrastructure‑as‑code tools (Terraform, PowerShell, Python)
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
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The Company
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
