Summary:
The Cloud Citrix Analyst is responsible for supporting, operating, and optimizing ADT’s Citrix virtual application and desktop environments across a hybrid infrastructure footprint, including on‑prem data centers, colocation facilities, and public cloud. This role supports Citrix DaaS/CVAD, NetScaler/ADC access services, and underlying compute platforms such as VMware virtualization, hyperconverged infrastructure (HCI), and Google Compute Engine (GCE) as a cloud‑native hypervisor. The analyst partners with infrastructure, network, security, and application teams to ensure secure access, reliability, performance, and operational excellence.
Duties and Responsibilities:
- Provide operational support for Citrix DaaS/CVAD and virtual desktop/application environments across on‑prem and Google Cloud platforms.
- Support on‑prem infrastructure including VMware ESXi/vCenter environments that underpin Citrix and application workloads.
- Support hyperconverged infrastructure (HCI) platforms, assisting with capacity planning, performance troubleshooting, and lifecycle activities.
- Support cloud‑native compute platforms including Google Compute Engine (GCE) for Citrix‑hosted and supporting workloads.
- Administer and support Citrix components including Delivery Controllers, StoreFront, Citrix Cloud Connectors, Provisioning Services (PVS), Machine Creation Services (MCS), and Workspace.
- Support NetScaler/ADC and gateway components for secure access, load balancing, and traffic management.
- Monitor system health, performance, and availability; respond to incidents and service requests following established procedures.
- Perform root cause analysis and participate in incident, problem, and change management processes using ServiceNow.
- Collaborate with network, identity, security, storage, and application teams to resolve cross‑platform issues.
- Maintain operational documentation, runbooks, diagrams, and configuration standards.
- Participate in scheduled after‑hours and on‑call rotation, providing support for business‑critical infrastructure services.
- Support maintenance activities, upgrades, patching, DR testing, and planned change events.
- Perform other duties as assigned.
Skills and Competencies:
- Hands‑on experience supporting Citrix Virtual Apps and Desktops in enterprise environments.
- Working knowledge of hybrid infrastructure operations across cloud and on‑prem platforms.
- Experience supporting VMware virtualization (vCenter / ESXi) in production environments.
- Familiarity with hyperconverged infrastructure (HCI) platforms and operational concepts.
- Experience supporting Google Cloud workloads, including GCE, networking, and monitoring.
- Strong troubleshooting skills across Citrix, compute, network, identity, and storage layers.
- Knowledge of ITIL‑based operational practices (incident, change, and problem management).
- Strong documentation, communication, and collaboration skills.
- Ability to support high‑availability, business‑critical systems in an operational environment.
Minimum Qualifications:
- Bachelor’s degree in Information Technology or related field, or equivalent practical experience.
- Experience supporting Citrix environments and hybrid infrastructure platforms.
- Experience supporting Windows Server and Active Directory‑integrated environments.
Preferred Qualifications:
- VMware, Citrix, or cloud platform certifications.
- Experience supporting HCI platforms in enterprise environments.
- Experience operating production workloads in Google Cloud.
- Exposure to automation, scripting, or infrastructure‑as‑code tools.
Working Conditions:
- Hybrid work 4:1, with one day work from home.
- May require after‑hours, weekend, or off‑shift work during incidents, maintenance windows, or critical business events.
- Participation in a rotating 24x7 on‑call support model is required.
Travel:
- Occasional travel, less than 25%, as required.
Skills Required
- Bachelor's degree in Information Technology or related field
- Experience supporting Citrix environments and hybrid infrastructure platforms
- Experience supporting Windows Server and Active Directory-integrated environments
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Healthcare Strength — Health coverage includes multiple medical plan choices with dental and vision, plus well-being resources and an employee assistance program. Offerings emphasize broad coverage areas with employer-paid basics like short-term disability and basic life insurance.
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Retirement Support — A 401(k) savings plan with company matching is a core element of the package. Retirement programs are positioned to support long-term financial security alongside other financial tools.
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Leave & Time Off Breadth — Paid time off, paid holidays, and paid parental leave are available, with options to purchase additional PTO and support for other leaves. Time-away programs are complemented by flexibility elements noted across roles.
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What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
