Cloud Citrix Analyst

Summary:

The Cloud Citrix Analyst is responsible for supporting, operating, and optimizing ADT’s Citrix virtual application and desktop environments across a hybrid infrastructure footprint, including on‑prem data centers, colocation facilities, and public cloud. This role supports Citrix DaaS/CVAD, NetScaler/ADC access services, and underlying compute platforms such as VMware virtualization, hyperconverged infrastructure (HCI), and Google Compute Engine (GCE) as a cloud‑native hypervisor. The analyst partners with infrastructure, network, security, and application teams to ensure secure access, reliability, performance, and operational excellence.

Duties and Responsibilities:

• Provide operational support for Citrix DaaS/CVAD and virtual desktop/application environments across on‑prem and Google Cloud platforms.
• Support on‑prem infrastructure including VMware ESXi/vCenter environments that underpin Citrix and application workloads.
• Support hyperconverged infrastructure (HCI) platforms, assisting with capacity planning, performance troubleshooting, and lifecycle activities.
• Support cloud‑native compute platforms including Google Compute Engine (GCE) for Citrix‑hosted and supporting workloads.
• Administer and support Citrix components including Delivery Controllers, StoreFront, Citrix Cloud Connectors, Provisioning Services (PVS), Machine Creation Services (MCS), and Workspace.
• Support NetScaler/ADC and gateway components for secure access, load balancing, and traffic management.
• Monitor system health, performance, and availability; respond to incidents and service requests following established procedures.
• Perform root cause analysis and participate in incident, problem, and change management processes using ServiceNow.
• Collaborate with network, identity, security, storage, and application teams to resolve cross‑platform issues.
• Maintain operational documentation, runbooks, diagrams, and configuration standards.
• Participate in scheduled after‑hours and on‑call rotation, providing support for business‑critical infrastructure services.
• Support maintenance activities, upgrades, patching, DR testing, and planned change events.
• Perform other duties as assigned.

Skills and Competencies:

• Hands‑on experience supporting Citrix Virtual Apps and Desktops in enterprise environments.
• Working knowledge of hybrid infrastructure operations across cloud and on‑prem platforms.
• Experience supporting VMware virtualization (vCenter / ESXi) in production environments.
• Familiarity with hyperconverged infrastructure (HCI) platforms and operational concepts.
• Experience supporting Google Cloud workloads, including GCE, networking, and monitoring.
• Strong troubleshooting skills across Citrix, compute, network, identity, and storage layers.
• Knowledge of ITIL‑based operational practices (incident, change, and problem management).
• Strong documentation, communication, and collaboration skills.
• Ability to support high‑availability, business‑critical systems in an operational environment.

Minimum Qualifications:

•  Bachelor’s degree in Information Technology or related field, or equivalent practical experience.
• Experience supporting Citrix environments and hybrid infrastructure platforms.
• Experience supporting Windows Server and Active Directory‑integrated environments.

Preferred Qualifications:

• VMware, Citrix, or cloud platform certifications.
• Experience supporting HCI platforms in enterprise environments.
• Experience operating production workloads in Google Cloud.
• Exposure to automation, scripting, or infrastructure‑as‑code tools.

Working Conditions:

• Hybrid work 4:1, with one day work from home.
• May require after‑hours, weekend, or off‑shift work during incidents, maintenance windows, or critical business events.
• Participation in a rotating 24x7 on‑call support model is required.

Travel:

•  Occasional travel, less than 25%, as required.