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Job Requisition ID #
24WD82147
Position Overview
Do you thrive in an environment where you can work on engaging and challenging projects? Every year Autodesk hires talented engineers to join our global teams and benefit from unlimited access to our technology and industry mentors.
We are growing our Engineering Systems Services team within the Digital Enterprise Services IT organization to enhance the company’s IT systems, applications, and processes. Our engineering culture will empower you to make effective decisions, work collaboratively, and take accountability for engineering projects at the core of the company.
The team is seeking an experienced Jira and Confluence Administrator to help guide this team in their journey towards becoming a world-class engineering team. This will be a hybrid role based in Bengaluru.
Responsibilities
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Operate, maintain, and troubleshoot Jira and Confluence, part of the Atlassian product suite
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Administer and configure Jira and Confluence instances, including user management, permissions, workflows, and custom fields
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Assist in migrating projects and content between Jira and Confluence instances
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Interact and support customer’s ad-hoc questions through Slack and other platforms
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Assist customers with board configurations and tune JQL queries
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Investigate and remediate customer access and permissions issues
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Help customers with plug-in usage related questions
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Install, test and implement new versions of tools and apps in Jira and Confluence
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Create simple Jira workflows including project workflows, screen schemes, permission schemes, and notification schemes
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Troubleshoot integrations to Jira and Confluence from numerous external systems
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Take corrective action to avert system degradations or possible outages from OS and application layer
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Assist with application and plug-in testing
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Follow documented Jira and Confluence best practices and policies
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Coordinate and collaborate with multiple teams in investigating problems and provide root cause analysis during major and critical outages
Minimum Qualifications
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5 to 8 years of experience in Atlassian products
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Foundational understanding of Jira and Confluence
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Knowledge of REST APIs for integration with other tools
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Deals well with ambiguous or undefined problems; ability to think abstractly and guide others.
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Great interpersonal skills
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Ability to articulate technical topics to non-technical audiences both in writing, and in diagrams and person
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Willing to flex your behavioral style to meet the needs of the team or work at hand
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Confident of your skills, abilities and willing to share what you know, while learning from others
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Familiarity with agile methodologies and ability to work in a scrum team
Preferred Qualifications
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Experience with Jira Service Desk
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Knowledge of Atlassian marketplace plugins and tools and integrations
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Hands-on experience with AWS (EC2, Lambda, S3, RDS)
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Experience in Vault and CI/CD
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Experience with various database technologies (PostgreSQL)
Education
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Bachelor's degree, preferably in Computer Science, Computer Engineering, or related quantitative field or equivalent experience
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Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Top Skills
What We Do
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything.
Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D.
We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife.
We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
Why Work With Us
Our work is impactful. Our people are innovative. And our culture is inclusive. As our software shapes new solutions to the world’s biggest challenges, you shape your career path. With us, you lead the way in achieving sustainability, resilient communities, and an equitable workforce. Discover #AutodeskLife.
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