Company Description
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 39 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
The Cloud AppOps has the following duties:
- Perform operational duties including application server health, service recycling.
- Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors)
- Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs.
- Maintain operational documentation, e.g., incident tracking and run books.
- Produce metric reports including daily production status.
- Review Client support tickets and requests under service SLAs.
- Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer support portal.
- Provide on-call off hour support and work during non-prime shift hours.
- 2+ years’ experience in Application / production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment.
- Experience with AWS, GCP..
- Knowledge of ETL is a plus.
- Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills.
- Experience with SQL Server, Oracle and MySQL.
- Experience with and understanding of complex process and data flow.
- Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders / groups and customers daily.
- Experience with application debugging, performance, scalability
- Familiarity with standard application security compliance best practices
- Knowledge of fault detection and resolution processes
- Experience in working independently and with other team members.
- Ability to multi-task as required and provide rapid support in production.
- Must be able to provide on-call off-hour support and work during non-prime shift hours
- Great English communication skills (B2 or higher).
This is a hybrid position in Bogotá, Colombia (North Point Offices) Apply now and enjoy the benefits of a certified Great Place to Work Company.
Skills Required
- 2+ years application/production support experience with cloud-based hosting administration, management and performance tuning under high-availability SLA environment
- Experience with AWS and GCP
- Knowledge of ETL processes
- Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills
- Experience with SQL Server, Oracle and MySQL
- Understanding of complex process and data flow
- Application debugging, performance and scalability experience
- Familiarity with standard application security compliance best practices
- Knowledge of fault detection and resolution processes
- Ability to communicate effectively (written and verbal) with stakeholders and customers
- Ability to work independently and with team members, multitask, and provide rapid production support
- Ability to provide on-call off-hour support and work non-prime shift hours
- English communication skills (B2 or higher)
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
