Cloud Analyst

We are looking for a Cloud Analyst with a solid understanding of SAN & NAS concepts, protocols along with operations knowledge of storage environment.

Key Responsibilities

• Provide operational support on a 24x7 rotation basis.
• Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution for one or more technologies.
• Implementing and configuring storage systems, including storage area networks (SANs), network-attached storage (NAS), and cloud storage solutions.
• Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
• Monitoring storage performance and capacity, and optimizing storage resources for optimal performance and cost-effectiveness.
• Troubleshooting storage-related issues and performing root cause analysis.
• Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.
• Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.
• Developing and implementing data backup and disaster recovery plans to ensure data availability and integrity.
• Contribute towards development of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.
• Plan and execute data migration and backup strategies for NetApp storage and AWS.
• Exposure to ServiceNow and JIRA would be desirable
• Respond to and resolve technical issues, incidents, and outages in a timely manner.
• Document procedures, configurations, and troubleshooting steps for internal knowledge base.

Continuous Improvement

• Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required.
• Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results.
• Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.
• Exposure to Microsoft PowerBI, Tableau or any data-manipulation tools is highly desirable. #LI_DNI

Required Qualifications

• Bachelor's Degree or equivalent years of experience.
• 1-3 years of experience with designing, implementing, and managing storage environment. 
• Proven experience in PURE Storage & NetApp storage for administration, including configuration, maintenance, monitor storage systems & perform ONTAP GUI/CLI operations, installation, upgrade, backup/restore, and file system configuration for CIFS/NFS/iSCSI.
• Proven knowledge of Cloud Storage.
• Experience with Brocade Switches.
  Strong Knowledge on Performance analysis factors of Pure Storage Arrays, PURE CLI Commands. Monitor system performance, availability, and security to ensure optimal operations.
• Experience in Configuring and troubleshooting Fabric Environment constituting Brocade/ Connectrix/ Cisco switches. Certification on PURE technology is an added advantage.
• ​SAN Administration & Zoning.
• Proficiency in managing PURE Storage: Hands-on experience. Certification will be an advantage.
• Hands-on Proficiency in AWS Storage Services, i.e. S3, FSxN, EFS, EBS.
• Hands-on/Basic experience in managing Windows, Linux systems.
• Professional experience in administration, configuration & operational support of Storage Platforms (NetApp, ECS etc.).

Preferred Qualifications

• Exposure or experience with Terraform or Python or Ansible is highly desirable.
• Experience with Bitbucket & Jenkins CI-CD pipeline framework is highly desirable.
• Should have fundamental exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities
• Experienced with intermediate MS Excel skills: vlookup, pivoting, formulas, macros, data comparison
• Solid understanding of monitoring tools and monitoring techniques with focus on problem determination and prevention.
• Ability to work collaboratively in cross-functional teams and communicate effectively.

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

The estimated base salary for this role is $91,600 - $123,000 a year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full timeExemptTechnologyTECH Technology