Cloud Administrators troubleshoot a wide range of customer support issues from basic to complex, including but not limited to backups, patching, imaging, permissions, and working with Windows and Linux servers.
Role Responsibilities:
- Manage client support tickets through to their successful resolution
- Troubleshoot and remediate enterprise level IT application issues (backups, DR, security, patching, etc.)
- Perform administrative tasks at the operating system, application, and hypervisor level
- Monitor network events, perform daily walk-throughs, participate in after hour maintenances and major incidents
- Deliver exceptional experiences to clients in every interaction
- Perform other duties as required to help the Otava operations team achieve its objectives
Experience:
- Experience in an enterprise or managed services level technology role
- 5+ years’ experience in VMware, vSphere, hybrid and/or public clouds
- Assist with any other infrastructure/team responsibilities and tasks that may be required
Required Experience Knowledge, Skills, and Abilities:
- Foundational knowledge of Windows, VMware, Active Directory, enterprise server environments, and networking
- Basic VMware vSphere virtualization with related storage and networking technology (vSAN, virtual networking)
- Operating system and application installation/configuration
- Basic knowledge of Windows Server operating systems
- Basic understanding of public, private and hybrid cloud environments
- Ability to work flexible hours for emergencies, and participate in on call rotation schedule
- Assist with any other infrastructure/team responsibilities and tasks that may be required
- EDUCATION:
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience and/or certifications.
- LICENSING AND CERTIFICATIONS (preferred):
- VMware VCP-DV/NV
- CCNA
- NSE4
Education:
Degree in Computer Science, Information Technology, or equivalent experience with Networking, cloud systems, or automation and scripting
Licensing/Certifications:
- Technology related certifications and education are a plus.
- VMWare VCP
- Veeam VMCE
Working Conditions: M- F 8am to 5pm
What We Offer:
Hybrid work, competitive compensation package, base ( $66k - $71k annually), 401(k) with company match, medical, dental, vision, HSA options, life and disability insurance, generous flexible PTO, paid holidays, paid volunteer time off, paid parental leave, professional development opportunities, and an Employee Assistance Program.
At Otava, we are people empowering people to enable growth. We are excited for you to join us!
As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.
Application Window: Applications are anticipated to close four (4) weeks from the posting date unless extended based on business need.
OTAVA is committed to equal employment opportunity and compliance with all applicable pay transparency requirements.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Experience in an enterprise or managed services level technology role
- 5+ years' experience in VMware and public clouds
- Foundational knowledge of Windows, VMware, Active Directory
- Basic VMware vSphere virtualization knowledge
- Ability to work flexible hours and participate in on-call
- Bachelor's degree in Computer Science or equivalent experience
What We Do
Otava is a global leader of secure, compliant hybrid cloud and IT solutions for service providers, channel partners and enterprise clients. The company's tagline, 'Expect Exceptional,' is a reflection of Otava's mission to deliver clients and partners an experience that truly rises above all others. Their network of 12 data centers and cloud nodes protect mission critical applications to ensure they are always available, secure and comply with government and industry regulations. Backed by independent HIPAA, PCI, SOC 2, and ISO 27001 audits, Otava delivers exceptional experiences for companies in need of a strategic IT partner.
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