Closing Specialist IV, Home Lending

Job Description
Closing Specialist IV role represents the pinnacle of expertise within the Closer career path, requiring an advanced skill set and comprehensive knowledge across a diverse range of products. This position demands cross-functional capabilities, adept handling of complex scenarios, and the ability to serve as a resource for peers and leaders.
Key Responsibilities:

• Demonstrate expert knowledge in mortgage originations, with a focus on mortgage operations.
• Exhibit strong troubleshooting and problem-solving skills to address and resolve issues efficiently.
• Provide excellent communication and customer service, ensuring clear and effective interactions with clients and partners.
• Collaborate effectively with internal and external partners to achieve common goals.
• Propose innovative solutions to problems, utilizing all available resources to enhance processes.
• Manage and prioritize an individual pipeline to ensure timely and accurate processing.
• Work with vendors to resolve any post-signing issues or concerns.
• Communicate with settlement agents or closing attorneys to verify fund disbursement.
• Retrieve disbursement delay monetary shortages from settlement agents.
• Engage with partners and settlement agents via phone to maintain clear communication.
• Analyze and document outstanding documentation requirements.
• Verify receipt and accuracy of all closing documents, ensuring proper execution.
• Review outstanding closing conditions and required documentation.
• Conduct closing confirmation calls to ensure successful closings and update the system of record.
• Request and upload critical document packages from settlement agents.
• Complete state-specific required documents as an authorized signer.

Qualifications:

• High School diploma or equivalent is required; a bachelor's degree is preferred.
• Minimum of 4 years of experience in mortgage loan processing/closing.
• Proficiency in handling Conventional Refi and Purchase, CEMA/Co-op, NY, New Construction, TX 50a6, FHA/VA, HAP/DPA, Coverage, Hotline, and HELOC.
• Strong ability to manage and prioritize tasks effectively.
• Excellent communication skills and the ability to work collaboratively with various stakeholders.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.