Role Overview
Collaborate with and guide home-buyers through the home closing process with excellent communication and empathy supporting a seamless closing experience.
Core Functions
- Guide each home-buyer through closing process with empathy, urgency, and diligence.
- Collaborate with homebuilder and escrow officer to ensure accurate and efficient order opening, calendar management, and diligent, timely communication
- Throughout the closing journey, form relationships while enthusiastically and warmly communicating with homebuyers and team members.
- Continually enhance the closing day experience by collaborating with home-builder to create a personalized, memorable, and seamless closing day for each home-buyer.
- Partner with the escrow officer to see a file through from start to finish, adapting and pivoting as needed to serve homebuilder and homebuyer with excellence.
Preferred Qualifications
- Customer service experience
- Experience in the title industry
- Qualia software experience
Work Environment and Physical Requirements
- Office environment
- Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
- Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
- Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
- Ability to lift 5 - 20 pounds.
Hours and Schedule
- Average 40 hours per week (8am-5pm, M-F).
- Travel is occasionally required.
Benefits
- Comprehensive Employee Benefit Package
- Employer-Paid Life, AD&D, LTD Insurance
- Enrolled into ESOP (Retirement Benefits)
- Paid Time Off Policy
- Company-Issued Cell Phone
- Company Training Opportunities
- Company-Sponsored Vision Trips
Skills Required
- Customer service experience
- Experience in the title industry
- Qualia software experience
- Current and valid driver's license
- Ability to be insured by company fleet insurance
- Ability to stand, sit, crouch, kneel, walk frequently, and reach above the head and below the waist
- Ability to lift 5 to 20 pounds
What We Do
We supply support services for each brand within Betenbough Companies – Betenbough Homes, Alcove Farms, The Willows Event Center, Kingdom at Work, Ninety-Two Bakery & Café and Impact Title. Our passionate teams are servant-hearted and include accounting, IT and software, human resources, analytics, marketing, and cultural engagement. By offering our services our brands can focus on creating products and services in a positive environment that impact our communities for the better.
