The Role
Own growth for the Paytm for Business app across activation, engagement, retention, monetization, and winback. Build data-led customer lifecycle management programs, optimize product funnels, lead experimentation and personalization, and apply AI and agentic automation. Partner cross-functionally with Product, Engineering, Analytics, Marketing, Business, and Operations teams while establishing growth metrics and dashboards. Lead and mentor Growth and CLM teams and drive lifecycle marketing at scale.
Summary Generated by Built In
About Us:
Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.
About the Role:
We are looking for a strategic and hands-on Growth & CLM Leader to own growth for the Paytm for Business app across activation, engagement, retention and winback, with a strong focus on service/product journeys.
The role will build a data-led growth engine through analytics, experimentation, lifecycle marketing and AI/agentic automation, while leading a high-performing Growth & CLM team.
Key Responsibilities:
-Own app growth across activation, engagement, retention, monetization and winback.
Drive growth for key service/product journeys and optimize critical user funnels.
-Build and scale CLM programs across onboarding, activation, engagement, retention and reactivation.
-Drive experimentation, A/B testing, personalization and funnel optimization.
-Leverage AI/GenAI and agentic capabilities to automate and improve growth and CLM.
-Use customer data, cohorts and analytics to identify growth opportunities and measure impact.
-Partner with Product, Engineering, Analytics, Marketing, Business and Operations teams to deliver growth charters.
-Lead and mentor Growth Managers and CLM execution teams.
-Establish strong growth metrics, dashboards and operating rhythms.
What We’re Looking For:
-10+ years of experience in Growth, Product, CLM, Consumer Internet or Fintech.
-Experience in Tier-1 product/consumer internet/fintech companies; Tier-1 institute preferred.
-Proven track record of driving app growth and lifecycle marketing at scale.
-Strong understanding of growth funnels, retention, engagement, experimentation and CLM.
-Hands-on experience with AI/GenAI/Agentic capabilities for growth automation.
-Strong data orientation with excellent analytical and problem-solving skills.
-Proven people leadership experience managing Growth and/or CLM teams.
-High ownership, structured thinking and strong execution orientation.
-Excellent cross-functional and stakeholder management skills.
Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India.
Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Skills Required
- 10+ years of experience in Growth, Product, Customer Lifecycle Management, Consumer Internet, or Fintech
- Experience at Tier-1 product, consumer internet, or fintech companies
- Proven track record driving app growth and lifecycle marketing at scale
- Strong understanding of growth funnels, retention, engagement, experimentation, and customer lifecycle management
- Hands-on experience with AI, Generative AI, or agentic capabilities for growth automation
- Strong data orientation with excellent analytical and problem-solving skills
- Proven people leadership experience managing Growth or CLM teams
- Tier-1 institute education
- High ownership, structured thinking, and strong execution orientation
- Excellent cross-functional and stakeholder management skills
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
