At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
The CLM Administrator is responsible for overseeing the configuration, optimization, and daily operation of the organization’s Contract Lifecycle Management (CLM) system for the legal department. This role ensures that contract workflows, templates, and data are accurate, compliant, and aligned with organizational requirements. The CLM Administrator partners with Legal, Procurement, Sales, IT, and other business stakeholders to support end‑to‑end contract processes, enhance user experience, and drive continuous improvement within the CLM platform.
ResponsibilitiesPrincipal Duties and Essential Responsibilities:
- Maintain and configure the CLM system, including workflows, templates, and clause libraries,.
- Troubleshoot user issues to ensure platform stability and reliability.
- Manage system updates, enhancements, and version releases in coordination with IT and the CLM vendor.
- Serve as the primary point of contact for CLM users, providing guidance, troubleshooting, and day‑to‑day functional support.
- Develop, maintain, and deliver training materials, user guides, and onboarding sessions.
- Monitor user activity and adoption, recommending improvements where needed.
- Ensure data integrity, accuracy, and compliance across all contract records.
- Perform regular audits of metadata, workflows, templates, and contract repositories.
- Support reporting and dashboard creation for contract analytics and KPIs.
- Collaborate with cross‑functional leaders to refine contracting processes and implement best practices.
- Maintain documentation for configurations, business rules, and governance procedures.
- Participate in contract policy enforcement and ensure CLM workflows align with legal and regulatory requirements.
- Work with IT and business teams to support integrations between the CLM and CRM, ERP, e‑signature, and other systems.
- Identify opportunities for automation and system efficiencies.
Minimum Requirements:
- Bachelor’s degree in Business, Information Systems, Legal Studies, or related field—or equivalent professional experience.
- 2–4 years of experience administering a CLM platform or similar business system.
- Knowledge of contract processes, contract terminology, and lifecycle workflows.
- Experience with system configuration, troubleshooting, and user support.
- Strong analytical, problem‑solving, and documentation skills.
- Ability to collaborate with stakeholders across Legal, Procurement, Sales, IT, and Finance.
- Excellent communication and training abilities.
Preferred Qualifications:
- Experience with the ContractPodAI / LEAH CLM platform, or other similar platforms (e.g., Icertis, Conga CLM, DocuSign CLM, Agiloft, Ironclad, ContractWorks).
- Familiarity with CRM or ERP systems, such as Salesforce, SAP, Workday, or Microsoft Dynamics.
- Understanding of relational data structures and metadata management.
- Knowledge of workflow design, business process automation, or low‑code configuration tools.
- Background working in Legal Operations, Procurement Operations, or contract management functions.
- Professional certifications related to CLM, Legal Operations, or Process Improvement (e.g., IACCM/WorldCC).
Skills Required
- Bachelor's degree in Business, Information Systems, Legal Studies, or related field
- 2-4 years of experience administering a CLM platform or similar business system
- Knowledge of contract processes, contract terminology, and lifecycle workflows
- Experience with system configuration, troubleshooting, and user support
- Strong analytical, problem-solving, and documentation skills
- Ability to collaborate with stakeholders across Legal, Procurement, Sales, IT, and Finance
- Excellent communication and training abilities
- Professional certifications related to CLM, Legal Operations, or Process Improvement
Verint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verint and has not been reviewed or approved by Verint.
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Strong & Reliable Incentives — Feedback suggests incentive compensation for go-to-market roles is structured competitively, with attractive on-target earnings cited in sales. Variable or bonus pay appears to be part of the package in several tracks.
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Leave & Time Off Breadth — Feedback suggests paid time off and holidays are a strength, with generous PTO and personal holidays frequently highlighted. Flexible work schedules and remote/hybrid options further support time away and balance.
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Parental & Family Support — Employer materials highlight company-paid parental leave, adoption assistance, and fertility support. Feedback suggests these family-oriented programs are part of a comprehensive global offering.
Verint Insights
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
