At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
Responsibilities:
Onboarding & Clinician Support
- Initiate contact with clinicians post-contract to outline onboarding steps and timelines.
- Guide clinicians through access to SCP systems (e.g., Okta, mySCP Connect, Workday).
- Track onboarding progress, ensuring timely completion of credentialing and enrollment tasks.
- Respond to clinician questions or route escalations to functional experts as needed.
- Maintain accurate clinician data in Salesforce and other internal systems.
Scheduling & Workforce Coordination
- Collect clinician availability, preferences, and shift commitments.
- Create, update, and distribute monthly schedules ensuring complete coverage and minimal premium spend.
- Manage shift confirmations, cancellations, swaps, and APAY/Holiday Pay entries within Qgenda.
- Partner with Medical Directors and field operations to resolve open shifts and negotiate coverage.
- Ensure First Schedule Dates (FSD) and clinician details are accurately recorded in Salesforce (SFDC).
- Collaborate with Recruiting and Credentialing to align schedule readiness with start dates.
Payroll & Expense Support
- Verify payroll hours from Qgenda, reconcile discrepancies, and coordinate submissions to Payroll.
- Assist clinicians with pay and reimbursement questions, escalating complex cases appropriately.
- Track and ensure completion of clinician expense reimbursements before payroll close.
Clinician Relationship Management
- Serve as the primary point of contact for assigned clinicians, ensuring consistent communication and timely issue resolution.
- Develop trusted relationships that promote clinician engagement and retention.
- Communicate key updates, policy changes, and site-specific needs proactively.
Offboarding & Data Accuracy
- Guide clinicians through offboarding steps, ensuring all documentation and final pay items are completed.
- Maintain current clinician contact information and update system records as required.
- Support reporting and analytics to track clinician satisfaction and operational metrics.
Process & Quality Improvement
- Identify opportunities to improve workflows and clinician experience.
- Participate in ongoing training and calibration to maintain consistency and accuracy.
- Support initiatives aimed at standardization, automation, and cross-functional alignment.
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent verbal and written communication, organizational, and follow-up skills.
- Proven ability to use persistence, tenacity, and influence to negotiate and engage with clinicians.
- Able to work independently, prioritize and manage multiple demands in a deadline-driven environment.
- Ability to multitask in fast-paced, high-volume environments with strong attention to detail.
- Applies critical and strategic thinking to solve challenges.
- Ability to organize, prioritize, and manage time effectively.
- Works collaboratively and effectively in a team environment.
- Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, Windows, Outlook) and scheduling software (Qgenda).
EDUCATION:
- High school diploma or GED, required. Associate’s or bachelor’s degree in business, healthcare, or related field, preferred.
WORK EXPERIENCE/QUALIFICATIONS:
- 3+ years of experience in customer service, clinician support or scheduling within healthcare operations.
- Prior experience with high-volume scheduling of staff or clinicians, a plus.
PRIMARY LOCATION:
- SCP Home-Based
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What We Do
SCP Health (SCP) is a clinical company. At our core we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Whether you’re a resident, nurse practitioner, physician assistant, physician, or medical director looking for a clinical career or a professional interested in opportunities at one of our corporate locations, we can find you a position that fits you professionally and personally.
