Clinical Trial Payment Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Clinical Trial Payment Specialist

The Opportunity

The Clinical Trial Payment Specialist will be responsible for facilitating all site payment activities related to Roche clinical studies, while ensuring compliance with country-specific regulations. This role requires a problem-solver who can achieve accurate and timely results while positively influencing others to meet objectives and milestones. The specialist will manage and triage escalations related to clinical trial payments, ensuring swift resolution and clear communication across stakeholders. They will also collaborate closely with cross-functional teams, such as Finance, Procurement, and Clinical Operations, to ensure alignment on payment timelines, reconciliation, and issue resolution. Proficiency in maintaining the accuracy of site payments through Roche database systems, such as SAP, MyBuy, and Veeva, is essential. The ability to work independently with minimal supervision will also be crucial in fulfilling these responsibilities.

• Payment Management: Record necessary information in Roche systems (e.g., SAP, MyBuy, Veeva), generate payment proposals/reports, and manage payments to Research Centers, ensuring timely execution per Clinical Trial Agreements.  

• Reconciliation and Support: Perform payment reconciliation, assist Research Centers with payment issues, and provide site payment information to countries for financial oversight.  

• Audit and Recommendations: Respond to audit inquiries and propose innovative solutions to improve payment processes, forecasts, and resources for enhanced efficiency and accuracy.  

• Training: Train new team members on payment processes to ensure smooth onboarding and operational continuity.  

• System Maintenance: Update and maintain vendor/contract information, study status, forecast data, and ensure site payment accuracy in the Roche systems.  

• Issue Resolution & Stakeholder Engagement: Resolve payment-related issues, contribute to problem resolution, participate in stakeholder meetings as a subject matter expert, and serve as the point of contact.  

• Performance Tracking: Calculate and distribute key performance indicators (KPIs) for payment processes, ensuring transparency and accountability among stakeholders.

 
Who you are

High capacity in analysis, planning, problem-solving, and payment management.
Prioritization skills to focus on results and meet deadlines.
Effective teamwork with commitment and proactivity.
Excellent communication skills, including the ability to present opinions clearly, ask questions, request clarifications, communicate facts objectively, question when required, and follow up on problems until resolution; ability to present clear messages from complex data/information at all levels of the organization.
Proven interpersonal and collaboration skills, fostering trust, influencing others, and engaging effectively with colleagues and stakeholders both internal and external to Roche.

• Experience: Minimum of 2 years in a financial or administrative role, with 1-2 years in the pharmaceutical industry as an advantage.

• Education: Technical/University degree in Business Administration and Accounting is a plus.  

• Language Skills: Proficient English communication skills (written and spoken) are essential; additional languages are advantageous depending on region/customer needs.  

• Core Attributes: Strong sense of accountability, prioritization, attention to detail, and ability to communicate clearly and accurately.

• Interpersonal Skills: Strong collaboration, influencing skills, and building trusting and productive relationships.  

• Organizational Skills: Ability to navigate complex, diverse organizations and liaise effectively across different departments.  

• Technical Skills: Proficiency in MS Office.

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. 

• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/dpn4candidates  

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.