JOB SUMMARY
***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***
The Associate Technical Analyst supports the development, execution, and maintenance of automated testing solutions that improve the quality, reliability, and efficiency of clinical and business applications across AHN. This role works closely with Epic analysts, application teams, business stakeholders, and our vendor to design, build, execute, and maintain automated test scripts using UiPath.
The analyst will learn and apply test automation best practices while supporting enterprise efforts to automate workflow validation for Epic and other healthcare applications. Responsibilities include documenting business processes, developing and maintaining automation scripts, executing test scenarios, analyzing results, troubleshooting issues, validating outcomes, and supporting continuous improvement initiatives.
This role provides an excellent opportunity for individuals interested in software testing, automation, healthcare technology, and process improvement. Successful candidates will develop hands-on experience with UiPath, Epic workflows, Git/GitLab source control, quality assurance methodologies, and application lifecycle management while contributing to innovative automation solutions that reduce manual effort and improve system reliability.
ESSENTIAL RESPONSIBILITIES
- Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
- Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.
- Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
- Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.
- Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
- Other duties as assigned or requested.
EXPERIENCE
Required
- Information Systems or Technology
Preferred
- Lean/Six Sigma
- Health Insurance or Healthcare Industry
SKILLS
- Basic Analytical Skills
- Basic Problem-Solving
- Basic Communication Skills
Preferred Skills:
- Strong analytical and problem-solving skills
- Interest in test automation, quality assurance, and process improvement
- Ability to learn new technologies and tools quickly
- Basic understanding of software testing and SDLC concepts
- Familiarity with UiPath, RPA tools, or scripting languages preferred
- Experience with Git, GitLab, or other version control platforms preferred
- Strong attention to detail and documentation skills
- Effective verbal and written communication skills
- Ability to collaborate with application analysts, technical teams, and business stakeholders
- Experience with healthcare applications, Epic, or clinical workflows is a plus
EDUCATION
Required
- Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Substitutions
- None
Preferred
- Master's degree in Business Administration, Business Management, Information Systems or related field
LICENSES or CERTIFICATIONS
Required
- None
Preferred
- Information Technology Infrastructure Library (ITIL)
- The Open Framework Group (TOGAF)
- Six Sigma
- Project Management Professional (PMP)
Language (Other than English):
None
Travel Requirement:
25% - 50%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Frequently
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$58,100.00Pay Range Maximum:
$90,000.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at [email protected]
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- Bachelor's degree in Business Administration, Business Management, Information Systems, or a related field, or equivalent relevant experience and education
- Information Systems or Technology background
- Basic analytical, problem-solving, and communication skills
- U.S. citizenship due to contractual and access requirements
- Lean or Six Sigma knowledge
- Health insurance or healthcare industry experience
- Interest in test automation, quality assurance, and process improvement
- Basic understanding of software testing and SDLC concepts
- Familiarity with UiPath, RPA tools, or scripting languages
- Experience with Git, GitLab, or other version control platforms
- Experience with healthcare applications, Epic, or clinical workflows
- Master's degree in Business Administration, Business Management, Information Systems, or a related field
- ITIL certification
- TOGAF certification
- Six Sigma certification
- Project Management Professional (PMP) certification
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
