Clinical Support Staff

This position works within a clinical support staff pool and plays a vital role in the agency in facilitating office operations, and effective scheduling and organizational support services of MiSide programs. The Clinical Support Staff is responsible for planning, coordinating and organizing the schedules of individual, teams, or resources throughout the organization. The person in the position must be flexible and willing to assist staff, managers, and consumers of the agency in a respectful, professional, and courteous manner. This position operates under the general guidance and supervision of the Clinical Support Staff Supervisor and collaborates closely with the Managers and Directors in their respective locations.

Customer Service Expectation:
•    Responsible for providing excellent customer service
•    Assist clients, stakeholders, vendors, staff and leadership with requests in a courteous and efficient manner 
•    Responsible for routing calls to the appropriate personnel 
•    Ability to work as a team player within a secretarial pool
•    Must meet agency performance/productivity standards

Scheduling and Monitoring:
•    Perform insurance verification and updating demographics as necessary
•    Plan and manage daily, weekly, and monthly prescriber schedules
•    Use the agency EMR to schedule, coordinate, and confirm consumer appointments
•    Communicate and coordinate prescriber schedule changes, ensure calendars are set up correctly
•    Backfill cancelled appointments
•    Generate reports: monitor vacant slots, no-shows by program/prescriber
•    Work with the Medical Director to assess prescriber needs
•    Daily review of the prescriber’s caseloads and schedule those not seen in 59 days.
•    Manage the appointment scheduling queues 
•    Reschedules for missed appointments 
•    Complete annual updates ( consent forms )

Record Keeping:
•    Responsible for ensuring filing and scanning is completed in an efficient manner for the clinical staff. 
•    Responsible for managing incoming fax requests
•    Ability to effectively utilize electronic record system
Audits and Special Projects:
•    Assist in preparation of, compilation of, correspondence and coordination required for audits and special projects.
•    Other tasks and responsibilities, as assigned

•    Participate in administrative staff meetings, agency committees, and other projects as assigned 
•    Adhere to MiSide policies and procedures 
•    Adhere to MiSide code of ethics, and comply with local, state and federal laws 

Minimum Job Requirements:

• Education:   
  • High School or Equivalent
• Experience:   
  • Two or more years of clerical experience
  • Proficiency with basic office software programs
  • Knowledge of mental health challenges, preferred
  • Some locations require bilingual staff who are proficient in both written and spoken Spanish and English
• Knowledge, Skills and Abilities
  • Ability to maintain a professiona posture in attendance, attitude, conduct and conflice resolution
  • Some awareness and positive regard for persons with mental health challenges
  • Ability to prioritize and multi-task
  • Skills in oral and written communication
  • Knowledge of agency programs and criteria for admission
  • Knowledge of and ability to adhere to and comply with Michigan Mental Health Code, HIPAA and MiSide Code fo Ethics.
  • Basic typing and computer skills
  • Flexibility

The job duties and responsibilities are not intended to be an exhaustive list.  Additional duties and responsibilities may be assigned by management as necessitated by business needs.