The Role
Supports home care operations through phone routing, clinical scheduling, intake and referral coordination, and insurance case management. Communicates with patients, physicians, and other clients while managing medical information, contracts, rates, priorities, and multiple tasks. Requires an associate degree or equivalent experience, clerical and medical-setting experience, medical terminology knowledge, organizational ability, and strong communication skills.
Summary Generated by Built In
Wage Range: $24.91 - $39.85 per hour
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity
Job Summary:
Responsibilities may include support in the areas of phone operator, scheduling, intake and referral or insurance case management, as needed, to facilitate the operations of Evergreen Home Care Services (EHCS) which includes Home Health, Hospice and Palliative Care.
Primary Duties:
- Answers and routes all incoming calls for Home Care Services
- Performs scheduling for all clinical disciplines.
- Performs intake and referral support for all clinical disciplines.
- Performs insurance case management for all clinical disciplines.
- Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED for the position:
- Associate degree or equivalent combination of education and work experience.
- 2 years of clerical support experience with a minimum of 1 year working in a medical field setting.
- Proficient in Medical Terminology.
- Knowledge of quality improvement initiatives.
- Knowledge and familiarity of contracts, including terms and rates.
- Must possess good organizational skills to be able to multitask and work well under pressure.
- Ability to function independently, establish priorities, and work productively.
- Ability to interact professionally and successfully with a diverse range of individuals and dispositions.
- Excellent communication skills to effectively obtain information from patients, physicians, and other clients as needed.
DESIRED for the position:2-3 years of medical field experience
Benefit Information:
Choices that care for you and your family
At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
- Medical, vision and dental insurance
- On-demand virtual health care
- Health Savings Account
- Flexible Spending Account
- Life and disability insurance
- Retirement plans (457(b) and 401(a) with employer contribution)
- Tuition assistance for undergraduate and graduate degrees
- Federal Public Service Loan Forgiveness program
- Paid Time Off/Vacation
- Extended Illness Bank/Sick Leave
- Paid holidays
- Voluntary hospital indemnity insurance
- Voluntary identity theft protection
- Voluntary legal insurance
- Pay in lieu of benefits premium program
- Free parking
- Commuter benefits
View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
Kirkland Employee Benefits | Kirkland, WA | EvergreenHealth
Skills Required
- Associate degree or equivalent combination of education and work experience
- Two years of clerical support experience, including at least one year in a medical field setting
- Proficiency in medical terminology
- Knowledge of quality improvement initiatives
- Knowledge and familiarity with contracts, including terms and rates
- Strong organizational skills with the ability to multitask and work under pressure
- Ability to work independently, establish priorities, and work productively
- Ability to interact professionally with diverse individuals and dispositions
- Excellent communication skills for obtaining information from patients, physicians, and other clients
- Two to three years of medical field experience
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The Company
What We Do
EvergreenHealth is a community-owned, independent public hospital system serving communities in Washington’s north King and south Snohomish counties. With hospitals in Kirkland and Monroe, plus dozens of regional practices, it provides more than 80 primary and specialty services through over 1,100 physicians. Its mission centers on delivering accessible, high-quality, personalized care while supporting community health, education, outreach, wellness, patients, and families.
