Hello,
Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:
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Thank you,
Human Resources
Important Applications Instructions:Please complete this application in entirety by providing all of your work experience, education and certifications/
license. You will be unable to edit/add/change your application once it is submitted.
Job Requisition ID:R00052457Job Category:Clerical and Customer ServiceOrganization:Ambulatory OrthoLocation/s:Colony Park SouthJob Title:Clinical Support Representative - OrthopedicsJob Summary:The Clinical Support Representative plays a crucial role in ensuring the smooth operation of our healthcare facility. This position is responsible for scheduling patient appointments, following up on referrals, assisting with patient service questions, and providing general administrative support to healthcare providers. The ideal candidate will have excellent organizational skills, a friendly demeanor, and a commitment to providing exceptional patient care.Education & ExperienceEducation and Experience Required:
Degree (Associate or Bachelor) or High School Diploma/GED and two (2) years of clinical, customer service or administrative support experience
Certifications, Licenses or Registration Required:
N/A
Knowledge, Skills & AbilitiesKnowledge, Skills, and Abilities:
Excellent organizational and time-management skills. Strong communication and interpersonal skills. Proficiency in using healthcare management software and Microsoft Office Suite. Ability to handle sensitive information with confidentiality and professionalism. Detail-oriented with the ability to multitask in a fast-paced environment.
Responsibilities:
Schedule Patient Appointments: Coordinate and schedule patient appointments efficiently, ensuring optimal use of provider time and resources.
Follow Up on Referrals: Manage and track patient referrals, ensuring timely follow-up and communication with patients and referring providers.
Assist with Patient Service Questions: Address patient inquiries and concerns promptly and professionally, providing accurate information and assistance.
Administrative Support: Provide general administrative support to healthcare providers, including managing patient records, processing paperwork, and handling correspondence.
Maintain Patient Records: Ensure patient records are up-to-date and accurately entered into the system.
Coordinate with Healthcare Team: Work closely with healthcare providers and other administrative staff to ensure seamless patient care and office operations.
Compliance: Adhere to all healthcare regulations and confidentiality requirements.
The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.
Physical and Environmental Demands:
Requires occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking.
Time Type:Full timeFLSA Designation/Job Exempt:NoPay Class:HourlyFTE %:100Work Shift:DayBenefits Eligibility:Grant Funded:NoJob Posting Date:09/2/2026Job Closing Date (open until filled if no date specified):Skills Required
- Associate or Bachelor's degree OR High School Diploma/GED with two years of clinical, customer service, or administrative support experience
- Two (2) years of clinical, customer service, or administrative support experience
- Proficiency in healthcare management software
- Proficiency in Microsoft Office Suite
- Excellent organizational and time-management skills
- Strong communication and interpersonal skills
- Ability to handle sensitive information with confidentiality and professionalism
- Detail-oriented with ability to multitask in a fast-paced environment
- Occasional physical tasks including lifting up to 25 pounds, bending, crouching, kneeling, and occasional driving
What We Do
The University of Mississippi Medical Center, located in Jackson, is the state's only academic health science center. Its mission is to improve the lives of Mississippians by educating tomorrow's health care professionals, conducting health sciences research, and providing cutting-edge patient care. UMMC houses seven health science schools and provides wide-ranging patient care programs, including the state's only children's hospital.
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