Clinical Support Representative Ortho/SPM
Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.
Reporting to the Sales Manager, Ortho, the Clinical Support Representative will provide clinical support, and undertake training activities, for products and services in the clinical environment, in line with sales and marketing strategies, to ensure business objectives are achieved. Additionally, you will maintain and develop relationships with customers.
What will you be doing?
Provide exceptional clinical support to customers on products whilst maintaining a high level of product knowledge.
Support surgical procedures in the hospital environment on a range of products on an ‘as required’ basis.
Manage the clinical training and in-servicing schedule in alignment with the sales strategy.
Enhance operating efficiencies including management of surgeon preferences and integration of warehouse and customer service initiatives.
Ensure the appropriate execution of the shared calendar.
Support the maintenance/ development of customer profiles/ preferences.
Foster good teamwork, communication and execution across the state sales team.
What will you need to be successful?
You must have proven experience in medical field/ theatre setting or tertiary qualifications in science or medical related discipline.
Proven experience in the orthopaedic and/ or endoscopy field will be essential.
Extensive understanding of orthopaedic and/ or endoscopy products and industry - technical terminology and clinical knowledge
Good understanding of the operating theatre environment and surgical procedures
Good understanding of the NZ public and private healthcare system
A knowledge of selling skills
Computer proficiency in MS Office
To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people, the patients we serve, and to the wider health of the planet and society.
Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
Flexibility: Hybrid Work Model (For most professional roles)
Training: Hands-On, Team-Customized, Mentorship
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into YouUnlimited, life, culture, and benefits at S+N.
Explore our new website and learn more about our mission, our team, and the opportunities we offer.
#LI-VS1
Stay connected by joining our Talent Community.
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.
Explore our website and learn more about our mission, our team, and the opportunities we offer.
Skills Required
- Proven experience in a medical field/theatre setting or tertiary qualifications in science or medical related discipline
- Proven experience in the orthopaedic and/or endoscopy field
- Extensive understanding of orthopaedic and/or endoscopy products and industry
- Good understanding of the operating theatre environment and surgical procedures
- Good understanding of the NZ public and private healthcare system
- A knowledge of selling skills
- Computer proficiency in MS Office
What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
