Clinical Support Representative – Canberra, (Part time 0.6 FTE)
Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.
Reporting to the Sales Manager, Recon, the Clinical Support Representative will provide clinical support, and undertake training activities, for products and services in the clinical environment, in line with sales and marketing strategies, to ensure business objectives are achieved. Additionally, you will maintain and develop relationships with customers.
What will you be doing?
Provide exceptional clinical support to customers on products whilst maintaining a high level of product knowledge.
Support surgical procedures in the hospital environment on a range of products on an ‘as required’ basis.
Manage the clinical training and in-servicing schedule in alignment with the sales strategy.
Enhance operating efficiencies including management of surgeon preferences and integration of warehouse and customer service initiatives.
Ensure the appropriate execution of the shared calendar.
Support the maintenance/ development of customer profiles/ preferences.
Foster good teamwork, communication and execution across the state sales team.
What will you need to be successful?
You must have proven experience in medical field/ theatre setting or tertiary qualifications in science or medical related discipline.
Proven experience in the orthopaedic and/ or endoscopy field will be essential.
Extensive understanding of orthopaedic and/ or endoscopy products and industry - technical terminology and clinical knowledge
Good understanding of the operating theatre environment and surgical procedures
Good understanding of the Australian public and private healthcare system
A knowledge of selling skills
Computer proficiency in MS Office
To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people, the patients we serve, and to the wider health of the planet and society.
Inclusion, Diversity and Equity - Committed to Welcoming, Celebrating and Growing on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).
Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
Flexibility: Hybrid Work Model (For most professional roles)
Training: Hands-On, Team-Customized, Mentorship
Sustainability: Our strategy reflects the social, environmental and economic aspects of sustainable development. Learn more about our Sustainability strategy.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Skills Required
- Proven experience in medical field or theatre setting, or tertiary qualifications in science or medical related discipline
- Proven experience in the orthopaedic and/or endoscopy field
- Extensive understanding of orthopaedic and/or endoscopy products, technical terminology and clinical knowledge
- Good understanding of the operating theatre environment and surgical procedures
- Good understanding of the Australian public and private healthcare system
- Knowledge of selling skills
- Computer proficiency in MS Office
Smith & Nephew Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smith & Nephew and has not been reviewed or approved by Smith & Nephew.
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Healthcare Strength — Medical, dental, and vision plans are paired with a global mental‑health program for employees and families, indicating a robust core health package.
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Retirement Support — U.S. employees have access to a 401(k) with company contributions, and share plans complement long‑term savings.
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Leave & Time Off Breadth — Generous holiday, paid volunteering leave, and flexible work models point to broad time‑off options.
Smith & Nephew Insights
What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
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